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Leverage data and the technologies that generate it, from IoT to AI/machine learning, wearables, blockchain, and more, to improve decision-making, enrich collaboration and enable new services.

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Challenges to Blockchain Implementation

Challenges to Blockchain Implementation

by Thomas Costello, by Phil Laplante

This Advisor describes some of the notable challenges facing the evolution of blockchain.

Curt Hall
Executive Update

CX Management in the Enterprise, Part III: Benefits Sought from CX Adoption

by Curt Hall

In Part III of this Executive Update series on customer experience (CX) management in the enterprise, we examine findings pertaining to the benefits organizations hope to obtain from implementing CX practices and technologies.


Industry 4.0 — Opening Statement

by Keng Siau

This issue of Cutter Business Technology Journal examines the latest advancements in technologies related to Industry 4.0 and the impact of these technologies on work, business, and organizations. We feature six articles in this issue that cover a range of topics.

business ethics

Industry 4.0: Ethical and Moral Predicaments

by Weiyu Wang, by Keng Siau

Weiyu Wang and Keng Siau address the ethical and moral predicaments that Industry 4.0 creates. They discuss Industry 4.0 ethical and moral issues from the perspective of different business-oriented forces — stakeholders and business executives, employees, customers/clients, society — and different technical-oriented forces — designers and developers, users, intelligent agents. Their framework in Industry 4.0 considers ethical issues related to data and ethical issues related to systems, technology products, and services. Their discussion will enable business executives and technical designers/developers to have a better understanding and appreciation of the ethical and moral challenges in Industry 4.0.


Industry 4.0: Challenges and Opportunities in Different Countries

by Keng Siau, by Yingrui Xi, by Cui Zou

Keng Siau, Yingrui Xi, and Cui Zou explore the challenges and opportunities that Industry 4.0 presents in four groups of countries: developed, newly industrialized, developing, and least-developed. Industry 4.0 will impact countries in these development stages differently. The article discusses the factors that will impact the development of Industry 4.0 and provides suggestions for countries to avoid the risks inherent in Industry 4.0 and capitalize on opportunities to develop their economies. The article is beneficial to business executives as they contemplate investment decisions related to Industry 4.0.


Challenges of Cybersecurity Management in Industry 4.0

by Feng Xu, by Xin Luo

Feng Xu and Xin (Robert) Luo argue that because Industry 4.0 leads to potential new cybersecurity risks to manufacturing and supply networks, cybersecurity management must protect industry assets. The authors examine the issues specific to Industry 4.0, the three conventional essential security requirements, present and discuss the challenges of the security management cycle in Industry 4.0, and offer recommendations for cybersecurity management in Industry 4.0.

Skills crisis

The Skills Crisis 4.0: Accepting New Realities

by Barry OReilly

Barry O’Reilly explores whether a skills crisis arising out of Industry 4.0 truly exists. Although organizations perceive a skills crisis as Industry 4.0 makes software a central part of every business, O’Reilly notes that the IT industry has complained of a skills crisis for years. He examines what the skills shortage really is, discusses past approaches to the crisis, and evaluates whether those approaches have worked. He then proposes a new view of the skills crisis and suggests alternative approaches to solving it. O’Reilly sees critical thinking and a reassessment of our view of skills as key com­ponents of resolving the perceived skills crisis.

developing countries

Adopting 4IR Policies in Developing Nations and Emerging Economies

by Doug Hadden

Doug Hadden’s article focuses on the opportunities and threats for governments in developing countries and emerging economies. Governments in developed countries exhibit a sophisticated policy design, enabling them to better exploit Industry 4.0, while developing countries and emerging economies, which have lower government effectiveness and less-sophisticated manu­facturing, face more obstacles to benefit from Industry 4.0. Hadden discusses the government and country context that must be considered when developing policy interventions to optimize the potential of 4IR while mitigating vulnerability. In this context, the author suggests that policymakers use a VUCA (volatility, uncertainty, complexity, and ambiguity) analysis to determine potential and vulnerability. He then recommends public policy interventions to maximize potential and reduce vulnerability.