Strategic advice & alerts to leverage data analytics & new technologies

Leverage data and the technologies that generate it, from ML, IA, NLP, blockchain, IoT, and emerging tech; to data science, data visualization, predictive modeling; to data quality, data governance, and data architecture.

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This Executive Update investigates blockchain adoption in the transport industry; it also describes common challenges and provides practical recommendations for the future.
An important trend is the development of emotion recognition technology for speech-based systems with the goal of optimized customer engagement while providing an enhanced customer experience.
To mitigate cybersecurity threats, it is essential to understand the cycle of infor­ma­tion security governance and control: preparation, prevention, detection, response, and learning. This information security management cycle provides important guidance to organizations dealing with security incidents. However, in the con­text of Industry 4.0, these five tasks present different challenges. This Advisor explores the challenges of cybersecurity management.
Neural-symbolic artificial intelligence (AI) combines the pattern-recognition and pattern-matching capabilities of neural networks with the symbolic-reasoning functionality and transparency features of rule-based and knowledge-based systems (KBSs). One of the main goals of neural-symbolic AI is the development of hybrid AI systems that are more explainable and transparent in their reasoning.
Yesha Sivan and Yonatan Rabinovitch discuss how to manage “black swans” crises with what they propose as the Three New Normals (3NN) framework. The authors explicitly state that the 3NN framework “was designed as a flexible descriptive framework, allowing for optimism, pessimism, or realism.” It focuses on how digital leaders can navigate sea changes.
Cui Zou, Wangchuchu Zhao, and Keng Siau respond directly to COVID-19 by framing the skills and training necessary to survive crises. The authors focus on the importance of helping organizations prepare beyond the current pandemic by teaching everyone how to use the technology tools — and exploit the processes — around remote working.
Mark Lee gets specific about how pandemics should solve long-term work-from-home (WFH) problems. He discusses why VPNs are problematic, how they can — and should — be replaced, and why we need a long-term WFH strategy.
Part XI of this Executive Update series on customer experience (CX) management in the enterprise covers the major issues and stumbling blocks that organizations tell us are holding back their CX efforts.