Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Insight
Researching and writing about the digital backbone has strengthened my initial thesis of the concept due to an overwhelming response to the research and from opportunities to engage with audiences worldwide on the topic. In this Executive Update, I’d like to share some of my own discoveries and insights from conversations with CEOs, chief architects, CIOs, market and sales leaders, as well as innovation leaders across many industries and geographies — what I refer to as my “digital backbone learning lab.”
When successfully deployed and business value-focused, a business architecture practice is a critical enabler for digital transformation.
This Executive Update proposes a five-layer customer engagement stack — running from customer dissatisfaction through customer satisfaction, customer delight, customer success, and finally partnership. The maturity level of an engagement between a service provider and a customer is a function of the attitude of the people working with the service provider and the perception formed by the customer.
Entrepreneurial organizations typically have severely limited resources and many last only briefly; consequently, their ability and opportunity to implement knowledge management (KM) practices before suffering the consequences of “knowledge mismanagement” are limited. In fact, one might say that the flat managerial structure and agile business processes characteristic of entrepreneurship are in direct opposition to the somewhat time-consuming and structured processes traditionally associated with KM.
CUTTER BUSINESS TECHNOLOGY JOURNAL VOL. 31, NO. 1
In this Executive Update, we explore how digital technologies will play a pivotal role in driving superior passenger experience as well as operational excellence in the journey toward smarter, safer, greener, more secure, and more sustainable airports of the future.
In this Advisor, I introduce the Agile Leadership Canvas, a rubric for guiding the Agile transformation conversation.
As the population of Southeast Asia grows exponentially, so does the reliance on smartphones and the Internet. This expansion of ecommerce is proving irresistible to the major technology players, which are jockeying for position at the top. This leaves little room for smaller players in banking, retail, transportation, and other services. Enterprises from Southeast Asia need to catch up with technological advancements and plan for the future as digitization becomes a top priority.