Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans—you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Athula Ginige and Marie D. Fernando look at the idea of value creation in the digital shift era. In particular, their interest lies in how current Web- and mobile-based applications support what they term the “social computing” model, a new computing paradigm that stands apart from preceding computing paradigms. Their article presents a model for human needs fulfillment, which helps organizations map out their digital value-creation process and reveals the underlying information flow pattern required to secure trust.
A few years ago, I shared my thoughts on how consumer-facing organizations could use digital tools to engage better with their customers.” This article takes that idea a step further and describes the internal organizational and cultural changes that are required for this kind of digital transformation.
In this article, we analyze the skills needed for the development and use of enterprise architecture. We argue that these skills are vital to the success of organization-wide digital shifts.
In this Advisor, we examine autonomous systems. These systems are on track to find widespread adoption. They will be a game changer and will propel new research, development, and business opportunities. It’s no wonder they are attracting the interest of researchers, manufacturers, and users alike.
This article focuses on the challenge of overcoming resistance to change during the digital shift process and advocates for organizations to build a culture of continuous learning and education into its strategy of innovation and performance development.
As we explore the idea of “making a digital shift,” we must focus primarily on the front end of the process: the hard thinking required at the C-level. We also need to tackle the reasons it must be at that level. Next, it’s important to examine the ways to keep up the momentum and stay on track in managerial, not technical, terms.
We feature five articles in this CBTJ, covering a wide range of issues relating to the digital shift — from securing executive-level buy-in during the transition and overcoming organizational/cultural inertia to creating a holistic overview of the enterprise and mapping the digital value-creation process.
Recent research by Cutter Consortium shows that organizations view CX as appropriate for a number of use cases and domains. In this Advisor, we look at three of those areas: customer engagement, customer relationship management, and customer self-service and advisory systems.