Strategic advice to leverage new technologies

Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.

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This article looks at the fintech “arms race,” reporting country rankings in several foundational areas. It explores the areas of AI, blockchain, and cryptocurrency, and how countries are faring in the fintech arms race as measured by their investments in, and adoption of, these three fintech baskets.

In this article, the authors explore how banks could become “identity trust anchors” — and increase revenue as part of the process. Technologies like self-sovereign identity can help with the identity and privacy problem that is ubiquitous on the Web. In fact, KYCaaS (“know your customer” as a service) is a proposed new business model enabled as a new revenue-generating service. This is an interesting look at how fintech technologies, products, and services provide opportunities for companies to profitably commercialize transaction processing.

Diarmuid Lane looks at text- versus voice-based question answering (QA) systems in financial services. He explores a larger question: how efficient are chatbots, really? 

Magesh Kasthuri looks at blockchain’s impact on fintech. The article delves into the analysis of a specific technology; perhaps one of the most foundational technologies in the fintech basket. Kasthuri discusses the inevitability of BaaS and its security concerns. 

Based on findings from a Cutter Consortium survey examining the adoption and application of AI technology, this article looks at six AI adoption drivers in banking and financial services: (1) competition; (2) the availability of massive data sets; (3) the growing number of commercial AI-based applications; (4) innovation among the players; (5) a growing understanding and appreciation of the potential of AI, ML, and natural language processing (NLP); and (6) increasingly sophisticated user interfaces and customer experience/engagement. 

The authors take a detailed look at fintech and marketing and how big data, analytics, marketing, and financial services can be leveraged.

This article focuses primarily on the financial services industry, noting the importance of connectivity, digital assets, and regulation. The authors recognize the opportunities and disruptions that fintech creates. They look at how incumbents must respond opportunistically and defensively to fintech adoption. 

This issue of Cutter Business Technology Journal (CBTJ) describes the range of methods, tools, techniques, and applications of the fintech revolution. The articles demonstrate fintech’s importance and explore the diff­erent levels of fintech technologies, experimentation, and applications. While many questions remain, fintech is unstoppable. Institutions, companies, and whole countries are adopting it for financial, political, and even military purposes. Make no mistake: fintech is a game-changer.