Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
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In today’s digital environment, companies and their customers are generating increasing amounts of data. Correctly interpreted and used, this overload can be a means of competitive differentiation. It can improve understanding of customers and their behaviors, as well as control of internal processes. However, in many cases, the amount of data is so large, and the nature of it so complex, that it is difficult to analyze and act upon. As a result, many companies do not manage to harvest the potential value of existing data, despite significant investments and efforts. This Executive Update provides a brief description of how Agile ways of working can help companies effectively and efficiently leverage data in their day-to-day operations.
One of the primary issues impeding organizations from carrying out their customer experience (CX) management initiatives is a lack of CX professionals within the organization. So how are organizations meeting or planning to meet their CX implementation needs? This Advisor provides some answers.
Enterprises must manage their data systems to overcome challenges and leverage the opportunities and benefits of digital transformation. The “secret sauce” to achieving this lies in a practical approach that can help enterprises transition from their current state to the desired state in which they are ready for the digital era and beyond.
“MiPasa” is an important new blockchain project to assist healthcare providers, government health agencies, public health departments, universities, and other organizations manage and analyze COVID-19 data. MiPasa is a collaboration between many of the world's major health organizations, tech companies, and research institutions to build a blockchain-based, open, “global-scale control and communication system” to facilitate fast and early detection of COVID-19 carriers and infection hotspots via accelerated information sharing among individuals, authorities, and health institutions.
In this Executive Update, we provide a detailed introduction to the design thinking and Lean Startup paradigms. We also explore their interplay with Agile and how this trifecta can enhance product-market fit by focusing on customer delight.
Too many companies rely on a solo approach to handle data security management. With one team working on getting data software out as quickly as possible and another team tasked with testing software and probing system vulnerabilities (tasks that require patience and discipline, and that can’t be rushed), too often the result is missed deadlines, missed opportunities, and missed outcomes.
In this Update, we make the case for stronger customer involvement, clearer governance, quantification of value, and a sharper focus, as we find these elements are the four main reasons implementations of customer journeys fail.
Digitalization may be defined as using IT to improve the performance of people in organizations. These improvements may take place, for example, in business operations, the customer interface, employee experience, informed decision making, or in the form of new business models, products, and services. The digitalization of business operations involves improved business processes, cost savings, and faster lead times.