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Advisors provide a continuous flow of information on the topics covered by each practice, including consultant insights and reports from the front lines, analyses of trends, and breaking new ideas. Advisors are delivered directly to your email inbox, and are also available in the resource library.


Select specific practice areas by using the drop down list.

Figure 4 — The ADF activities perspective.

A New Perspective on Agile Development Frameworks

Robin Harwood

In this Advisor, I introduce an Agile development framework (ADF); not a mainstream Agile offering like Scrum, but rather something I tend to carry around in my head when trying to think about the various views, products, roles, and tasks that a multidisciplined team can bring to bear for different types of Agile projects.

Masha Sand

Customer Interactions in the Times of Digital Transformation: 3 Questions to Consider

Masha Sand

Customer expectations are shaped by their interactions with Uber, Amazon, and Apple — where each interaction is intuitive, easy, and instant. In customers’ eyes, the age, size, and complexity of the organization or industry are all irrelevant: all they care about is having a great experience. Traditional organizations have no choice but to step up their game to stay relevant.

Building Business Architecture

Whynde Kuehn

Your business architecture knowledgebase should include content for each business architecture domain that you have determined to be applicable for your organization (most or all usually apply). The content for each domain includes names, attributes, and relationships to business architecture domains as well as other domains (e.g., system applications). The knowledgebase can be created and refined over time.

Curt Hall

Are Organizations Deriving Measurable Benefits from Their AI Applications?

Curt Hall

Artificial intelligence (AI) has reached the point where most major organizations are now investing in the technology. But, a key question I have had for some time now is: to what extent are organizations deriving measurable benefits from the AI applications they have deployed? Fortunately, the latest results from our ongoing survey examining the adoption and application of AI technology in the enterprise offer some insight into this question.

Sifting Through Data: Using Fine Granularity for an Agile Business

Bhuvan Unhelkar

In this Advisor, I highlight the need to understand the optimal granularity level in analytics to maximize business value. I also point to the need for business owners and strategists to incorporate context in analytics in a balanced manner in ascertaining the granularity levels. Granularity levels can vary dynamically depending on the needs of the business. Due consideration to such dynamicity ensures that time, cost, and corresponding use of resourcing in undertaking analytics are all utilized to provide maximum value to the business.


Understanding the API Spectrum

Chintamani Joshi

APIs are bringing about new opportunities by creating new channels for partnerships, promoting brands, and experimenting with customer-influenced innovative solutions and alternate business models. In this Advisor, I explore the spectrum of APIs. Knowing the spectrum of APIs and how they work helps formulate and guide API and software strategy, aids in decision making on interfacing architecture, and helps assess readiness from business, technical, compliance, and risk perspectives.

Data Analytics & Digital Technologies

In Business Process Analytics, Prescriptive Rises to the Top

Santhosh Kumar Ravindran, Fiona Nah

Traditional analytics is generally restricted to merely providing a better understanding of historical data or predicting future business outcomes. Consequently, the potential of traditional analytical processes is limited as they only offer insights and patterns based on data provided but they lack the ability to offer or make business recommendations. Prescriptive analytics, however, is substantially different and more powerful because it allows businesses to not only make predictions but also suggests an optimal solution.

Figure 1 — IoT-enabled enterprise architecture.

Emerging Architecture in the Era of Things

Charles Butler, Stephen Hayne

This Advisor considers the impact of the Internet of Things (IoT) on traditional business and technology architectures and introduces the role of EA as an effective methodology for developing and implementing IoT strategies. 

Service leadership

Service Leadership by Example

Peter McGarahan

Actions, words, and intent should echo and support the foundation of your principles. Guided by your moral compass, work to establish an IT organizational culture based on what’s important to your customers and to you. In leading your IT service and support organization, establish trust and confidence in your service delivery with your business customers. 

Using Agile Leadership Models to Delight the Customer

John Hogan

Empowering the people who face the customer to drive business decisions is a hallmark of the Agile organization. Agile leadership, explored in this Advisor, replaces command and control in the Agile organization.

Photo by Erik Scheel

The Challenge of this “Thing” Called Customer Experience

Paul Clermont

The new frontier for competition is the entire customer experience (CX) — from thinking about a purchase to the renewal (of a service) or replacement (of a product).

Curt Hall

Organizational Advantage with NLP

Curt Hall

Natural language processing (NLP) is an enabling technology employing neural nets, rules-based systems, statistics, and various linguistic analysis techniques to analyze and uncover meaning within data, typically in free-form (i.e., unstructured) formats.

Business & Enterprise Architecture

A Risk Management Approach to Digital Disruption

Roger Evernden

The best response to digital disruption from the EA team is to examine the dis­ruption, understand the implications in terms of the components and configuration of the architecture (i.e., translate them into architectural thinking), and present options for responding as potential changes to the architecture. The important thing is to present these options as clearly as possible so that stakeholders can make architecturally informed decisions.

Photo by Kevin Ku from Pexels

Seeing Solutions: AI, Computer Vision, and Imaging

Curt Hall

Core computer vision and imaging technologies include facial recognition, image recognition, character recognition, medical image recognition, video analysis, and autonomous driving visioning systems. Organizations are now applying such core vision and image recognition technologies to enhance a myriad of applications across many industries.

Blockchain Technology and Privacy

Robin Renwick

Understanding certain perspectives of privacy allows us to detail why it is important in the context of blockchain, distributed ledger, and smart contract technology. Thus, questioning the importance of privacy to anyone deploying the technology, using the technology, or regulating the technology, is important. How is a blockchain different than any database? How is it used differently than normal databases? What are the implications of deploying an immutable record of information in a distributed consensus network? How is the technology used in blockchains different from any other information or data storage technology? These are the questions firms should be asking as they attempt to understand the concept and its implications on an active, and evolving, basis.

Figure 1 — Frictionless commerce application considerations.

The Merchant Digital Ecosystem: Toward a Frictionless Commerce Environment

Karlene Cousins, Pouyan Esmaeilzadeh, George Marakas, Richard Klein

While cash still has its place in society, we cannot ignore the growing digitization of money. If digital forms of commerce simplify users’ lives and make it easier for customers to get what they want, when they want it, we can expect to see a much more rapid migration toward merchant mobile applications.

Figure 1 — The lambda architecture.

Time Is of the Essence in Data Architecture

Mariusz Rafalo

This Advisor offers a model that identifies the big data capa­bilities needed to connect data analysis with a specific business context and to do it quickly. 

Fog architecture

Fog/Edge Computing: Opportunities, Case Studies, Challenges — An Introduction

Cutter Consortium

The June issue of Cutter Business Technology Journal offers perspectives from seven authors on fog/edge computing to bring some sunlight to the challenges, benefits, and possible uses of these emerging technologies.

Figure 1 — Illustration of RPO and RTO.

Just in Case: A Database Perspective on Business Continuity

Bart Baesens, Seppe vanden Broucke, Wilfried Lemahieu

In this Advisor, we provide a database perspective on business continuity. Starting from a contingency plan, we elaborate on various single points of failure: availability and accessibility of storage devices, availability of database functionality, and availability of the data itself. 

Photo by Denys Nevozhai on Unsplash

Protecting Tomorrow's Critical Infrastructure

Catherine Bischofberger

In a world where cyber threats are becoming ubiquitous, being able to apply a specific set of international standards combined with a dedicated and worldwide certification program, is one of the best ways of ensuring long-term cyber protection of critical infrastructure.

Bhuvan Unhelkar

Looking at Cloud Characteristics in the Context of Big Data

Bhuvan Unhelkar

In the context of cloud computing, big data analytics requires careful consideration of storage, integration, security, and pricing.

Balaji Prasad

Architecture: Pilot or Autopilot?

Balaji Prasad

Systems that simplify and enable an autopilot mode can help in dealing with complex real-world situations, unless they lead to implicit and unquestioning trust that ends up taking relevant human intelligence out of the loop.

Digital information

Adopting Evidence-Based Decision-Making Cultures

Borys Stokalski, Bogumil Kaminski

Before implementing analytical model factories or advanced AI solutions, your line managers must be convinced that they want to adopt evidence-based decision making. Whether in marketing campaign targeting, investment management, customer claim evaluation, or product pricing, decisions can be based either on a “gut feeling,” anecdotal evidence, stiff rules, or fact-based insights.

Curt Hall

Speaking Out: Rising Interest in Natural Language Processing

Curt Hall

Almost 50% of survey respondents indicated that their organizations are interested in adopting NLP, making it third among all AI technologies organizations say they are most interested in adopting.

Figure 1 — The Scrum process.

Agile Leadership in Scrum

John Hogan

In this Advisor, we align the Agile leadership framework to the key players in the Scrum process.