Back in March, I wrote an Advisor describing how the lack of a safety culture contributed to the fatal collision of two Washington, DC, subway trains in June 2009.1 Consequently, Washington Metropolitan Area Transit Authority (Metro) management promised that it would be taking ste

Waste is worse than loss. The time is coming when every person who lays claim to ability will keep the question of waste before him constantly. The scope of thrift is limitless.

-- Thomas A. Edison

Having spent time as an executive in a large company, and having spent most of my career helping executives work on strategic problems, I have to say that I don't believe that companies set out to alienate customers. But I do believe that many don't know or don't realize the extent to which customers are angered by poor customer service.

The brand of architects is under siege. One tribal elder of EA, a recognized giant in the community, commented after hours at an industry gathering, "I am ashamed of what has happened to this profession." Architects, while some of the smartest and hardest-working people in the enterprise, are among the least understood and appreciated. The nature of the architecture exercise is not hero making. The payback from EA is not instantaneous. Architects must be smart and work in organizations that are smart -- not necessarily the norm. But there is hope.

While the number of players involved in the delivery of mobile applications and services is large, the ultimate responsibility for security protection rests with the organization that does not want its reputation to be damaged by "whomever" of the players in the mobile value chain -- be it the equipment manufacturer, the network provider, the application vendor, or the end user/employee of the organization.

Organizations of all shapes and sizes are seriously considering the virtual desktop infrastructure model to support their client computing needs. However, the majority of them are still somewhere between the investigation stage and trying out pilot projects.

While making predictions for the new year last December, I said that it would become more practical for end-user organizations to take advantage of social BI in 2010, because BI vendors would increase their efforts to add to their platforms social media, such as blogs, wikis, social networking, BI search, and mashups.1

Companies such as Siemens USA, Best Buy, and Sun Microsystems use social media to form powerful online communities. Those communities — through an "amplification effect" — foster innovation and process improvements far more quickly than companies can achieve with traditional improvement mechanisms.

Sun cofounder Bill Joy famously observed that "innovation happens elsewhere" [1]. He went on to observe that no matter how intelligent the innovators in a company, there are far more smart people outside that company.

In my work as an agile coach, I find many teams applying agile techniques are puzzled about how to slice epic requirements into user stories. In Planning Extreme Programming, Kent Beck and Martin Fowler define stories simply:

I’ve always liked to think of myself as somewhat of a techie. I have always had the latest computers, I had e-mail fairly early on, and I was an early adopter of Skype.

At least, we certainly hope this statement is so. There's no question that organizations -- both government and business -- are paying more attention. Compared to a couple of years ago, when "IT governance" didn't appear on most radar screens, this year has seen many clients coming out and looking for improvements.

One of the seemingly perpetual issues that we face is "business-IT alignment." First, we might ask what that really means. Then, we can look for ways to specify and achieve the alignment.

eBay is undoubtedly one of the biggest success stories to come out of the dot-com boom and continues to thrive. In terms of market capitalization over its 15-year life, eBay has consistently and significantly outperformed the market, including such big names as Google, Amazon, Yahoo!, and Microsoft.

I've been thinking a lot about the findings from a new study cowritten by Carnegie Mellon, Massachusetts Institute of Technology (MIT), and Union College researchers, which was recently published in the journal Science [1].

I'm a firm believer in complex projects having a team composed of both specialists and generalists. The argument in support of the generalist is that he or she has the ability and skills to keep options open and may see solution details that would otherwise be missed.

There is nothing better than risk mismanagement and not learning from past mistakes to steal away from an organization's or even an industry's future. The banking and mortgage underwriting community is -- once again -- painfully relearning this truism.

On a recent drive to a client site, my navigation system suggested that I drive away from my destination rather than drive toward it. In clear, succinct, familiar tones, my online guide told me to "Continue 1-point-2 miles. Then turn left." Like a lemming, I obeyed.

There's a brand-new layer of digital intelligence being conceived upon the world's century-old electric power grid by way of your regional electric power utility, through your new smart meter, and extending into your future home and business energy management systems and smart appliances. It's called the Smart Grid.

The Electric Power Research Institute defines it as follows:

Outsourcing is continuing to evolve toward a wider uptake by businesses of different sizes and in different domains, as well as toward more comprehensive process-oriented offerings. Outsourcing to departments or workgroups, in which related processes are brought together, represents an important development in business process outsourcing (BPO).

One of the most dramatic outcomes from our 2010 survey on IT budgeting (see "IT Trends 2010: IT Shop Holds Own in Turbulent Economy," Cutter Benchmark Review, Vol. 10, No. 1) comes from a question about the work that respondents are currently or planning to outsource.

In August, I said that we are seeing an increasing number of organizations developing mobile BI applications (see "Mobile BI Comes of Age," 10 October 2010).

We all talk about acting in a culturally correct manner. We know that some cultures take a negative view of giving someone a thumbs-up sign or even shaking with the left hand. And when we travel to emerging markets, we try to follow these cultural rules.

"I really like these agile ideas and our pilot project was quite successful," an executive told me recently, "but now it comes to transforming the organization, and we must not be dogmatic here.

The devastation in traditional publishing needs precious little mentioning.