Showing 21 - 32 of 32

Have you noticed that things have changed when you interview prospective software engineers? There was a time when you had all the power, and the candidates trembled and quaked as they waited to see if you were interested in their humble skills.
June 2, 1998 | Authored By: Ed Yourdon
While often neglected, initiatives aimed at improv­ing the employee experience can have an immediate and positive impact on customer satisfaction and, ultimately, the bottom line. Customer experiences do not just happen; they are the direct results of activ­ities by the employees with whom customers come in contact. What can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?
April 15, 2020 | Authored By: Robert Scott
This issue of Amplify features a collection of articles that explore how boards can evolve beyond conventional roles to become active stewards of long-term value — drawing on leader character, data and analytics, behavioral insight, structural design, and strategic engagement.
July 14, 2025 | Authored By: Mirko Benischke
Jim Brosseau explains that culture and leadership are connected by the form in which power is wielded in an organization. He uses John R.P. French and Bertram Raven’s five forms of power (coercive, reward, legitimate, expert, and referent) to show how these forms result in certain leadership processes and company culture. Brosseau then uses the Lift-Slab Organizational Model to show why organizations in an unpredictable environment must have a participatory structure and a project-centric approach to succeed.
March 18, 2022 | Authored By: Jim Brosseau
Currently, software systems in the healthcare domain are not sufficient to alleviate this crisis. Most of those systems are not extensible or scalable, and they have little interoperability. In this article, I will show how IT analysis methods can help alleviate the crisis by providing tools to build IT software systems that will reduce cost and complexity in the healthcare domain.
April 29, 2014 | Authored By: Andre Leclerc