Whitney Quesenbery is a user interface designer, design process consultant, and usability specialist with a passion for clear communication. She is an expert in developing new concepts for product designs and has produced award-winning multimedia products, Web sites, and Web and software applications. Ms. Quesenbery is the principal consultant for Whitney Interactive Design, LLC (www.WQusability.com), where her projects range from online financial news retrieval to hospital management software, Web applications, and corporate information tools for companies such as Eli Lilly, Novartis, the TriZetto Group, Open University, McGraw-Hill, Siemens, HP, and Apogee Communications. Before founding Whitney Interactive Design, she worked as a principal consultant for Cognetics Corporation. Ms. Quesenbery was one of the key developers of LUCID, the Logical User Centered Interaction Design Framework, which provides a basis for developing specific methodologies for usability and user centered design. She is active in the user experience community as President of the Usability Professionals' Association (UPA), on the Executive Council for UXnet, and as the manager of the STC Usability & User Experience Community Web site. As director of the UPA Voting and Usability Project and an appointed member of a Federal Advisory Committee working on voting systems standards for the Elections Assistance Commission, she works to ensure the usability of voting systems. Ms. Quesenbery's articles have been published in many industry journals and online forums. Her article "On Beyond Help -- User Assistance and the User Interface," published in Technical Communication, was awarded a Frank R. Smith Outstanding Journal Article commendation. She can be reached at whitneyq at wqusability.com.