Applying Lean Leadership Practices to Improve Customer Value

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Applying Lean Leadership Practices to Improve Customer Value

Advisor
Posted March 30, 2017 in Agile Product Management & Software Engineering Excellence

The guiding Lean principle is a focus on consumer value. This compels everyone to clearly understand how (or if!) their efforts contribute to consumer value. This can be a challenge, since many functions interact only with internal customers or intermediaries, having little or no line of sight to the consumer.