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Applying Lean Leadership Practices to Improve Customer Value

Posted March 30, 2017 in Business Agility & Software Engineering Excellence
Steve Bell
Karen Whitley Bell

The guiding Lean principle is a focus on consumer value. This compels everyone to clearly understand how (or if!) their efforts contribute to consumer value. This can be a challenge, since many functions interact only with internal customers or intermediaries, having little or no line of sight to the consumer.

About The Author
Steve Bell
Steve Bell is a Senior Consultant with Cutter Consortium’s Business Technology & Digital Transformation Strategies and Business Agility & Software Engineering Excellence practices. Mr. Bell serves on the faculty of the Lean Enterprise Institute, and the Lean Global Network. He has published three books: Run Grow Transform, Lean IT and Lean Enterprise Systems. He is a recipient of the Shingo Prize for Operational Excellence, and coined… Read More
Karen Whitley Bell
Karen Whitley Bell is a Senior Consultant with Cutter Consortium’s Business Technology & Digital Transformation Strategies and Business Agility & Software Engineering Excellence practices. Ms. Bell, in collaboration with Cutter Senior Consultant Steve Bell, has championed the convergence and collaboration across technology communities (including DevOps, Agile, Scrum, ITIL, and others) through shared Lean principles and management… Read More
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