Business Performance Management: Identifying Key Performance Indicators
I was talking recently with a colleague who is involved in a business performance management initiative. The subject quickly turned to one of the most important challenges associated with such an effort: identifying key performance indicators (KPIs). This Advisor summarizes what we discussed.
Basically, there are a number of techniques useful for identifying KPIs for business performance management efforts. But the reality is that, more than likely, organizations are going to have to utilize multiple techniques.