Capturing the AI-Powered RPA Opportunity: A CSP Example

Posted July 23, 2020 in Business Technology & Digital Transformation Strategies
Capturing the AI-Powered RPA Opportunity
Robotic process automation (RPA) and artificial intelligence (AI) are complementary – when implemented together they enlarge the scale of value that can be created. In this Advisor, we share some practical insight into how communication service providers (CSPs) and other organizations can embark on the AI-powered RPA opportunity.
About The Author
Agron Lasku
Agron Lasku is a Senior Consultant with Cutter Consortium; a Partner at Arthur D. Little (ADL), based in Stockholm, Sweden; and leads ADL's Telecommunications, Information Technology, Media & Electronics (TIME) practice in the Nordics. He is a strategic advisor to clients globally on strategy, innovation, and transformation within a wide range of industries, including telecommunications, IT, transportation, media, manufacturing, healthcare,… Read More
Louise Sjöholm
Louise Sjöholm is an Analyst at Arthur D. Little (ADL), based in Sweden, and specializes in telcos and technology-intensive industries. Louise has experience from developing digitalization strategies for global technology enterprises, as well as organizational change work and change management. Louise earned a master of science in engineering and engineering physics from the Faculty of Engineering, Lund University, Sweden. She can be reached at… Read More
Tor Berglund
Tor Berglund is a Business Analyst at Arthur D. Little’s (ADL’s) Stockholm office, and specializes in telcos and technology-intensive industries. Mr. Berglund has experience developing data strategies for multinational enterprises as well as growth and monetization strategies applicable to a variety of innovative solutions. He holds a master’s degree in engineering from Lund University, Sweden. He can be reached at
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