Sorry Isn’t Good Enough: Preventing Administrative Evil

Posted April 20, 2017 in Business Technology & Digital Transformation Strategies
Robert Charette

This is the third Advisor in our series on combating the scourge of administrative evil. The first in this series examined three governmental IT systems — one each from the US states of Michigan, Washington, and Rhode Island — each experiencing operational failures that caused needless harm to their respective state’s citizens. In the second Advisor, we explored the idea of how poorly managed and executed government IT systems that inflict such needless harm on their citizens can rise to the level of being administratively evil. In this final installment, we discuss ways to mitigate administrative evil.

About The Author
Robert Charette
Robert N. Charette is a Fellow with Cutter's Business Technology & Digital Transformation Strategies practice. He is also President of ITABHI Corporation and Managing Director of the Decision Empowerment Institute. With over 40 years’ experience in a wide variety of technology and management positions, Dr. Charette is recognized as an international authority and pioneer regarding IT and systems risk management. Along with being a… Read More
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