The Cutter Edge: Share of Wallet, Continuous Improvement, Call for Data Governance Articles, AWS Webinar
17 July 2018
Welcome to The Cutter Edge. In each free issue, you'll find research, insight, and advice crucial to helping you navigate the spectrum of challenges technology change brings.
Customer experience (CX) was often seen as too focused on the “soft numbers” around the customer. Now, share of wallet is the go-to financial metric for CX because it is a true measure of how customers spend their money at the point of sale. More.
Technology leaders often underestimate the value of continuous improvement. Many see it as a waste to invest in "fixing the old," leaving fewer resources to develop "the new." Au contraire, continuous improvement frees intellectual and capital resources and reduces costs. More.
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