A Design Thinking Approach to Smart Automation

Posted September 11, 2019 in Business & Enterprise Architecture
A Design Thinking Approach

An understanding of the interplay of human users with automation, the underlying system actors (business applications, data, etc.), the business process, and the overall value chain is complex. What better way to keep human users at the center of auto­mation design than the use of design thinking? Design thinking has already been established as the best way to create solutions for wicked problems that cannot be solved by reasoning alone. By adapting design thinking for smart automation, we can analyze the problem space better and incrementally improve on the solution, moving toward success while considering human factors. The design thinking process has five stages: empathize, define, ideate, prototype, and test. Let’s investigate how we can adapt it for smart automation initiatives.

About The Author
Aravind Ajad Yarra
Aravind Ajad Yarra is Chief Architect and heads the technology office of Wipro’s Application Services. His areas of focus are emerging technologies and digital architectures. With over 22 years’ experience in the technology services industry, Mr. Yarra helps enterprises adopt emerging technologies to build smart applications leveraging artificial intelligence, machine learning, and cloud computing. His current areas of research include quantum… Read More
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