Kanban for Help Desks: Managing the Unplannable

Posted February 28, 2011 | |

Kanban was developed in response to the need to reduce resistance to change, handle risk and variability effectively, exercise continuous improvement, and improve the quality of work life. Now, where does the rubber meet the road? Is Kanban really delivering? Are adoption results astounding, modest, or poor? Is Kanban for your organization? This issue of Cutter IT Journal brings you Kanban experiences from diverse parts of the world to help answer those and other questions you may have. We hope this issue offers you diverse perspectives and enough information to help you make a decision on your next steps regarding Kanban. It is also our hope that you feel encouraged to further explore this recent but rapidly growing and highly effective method.

About The Author
Roland Cuellar
Roland Cuellar, Director for the Lean-Agile Consulting Practice at CC Pace, is a leader in helping enterprise-level clients adopt the use of both Agile and Lean in their organizations. He has helped executives prepare their organizations for Agile transformation by identifying challenges and opportunities related to Agile and Lean implementation and developing action plans and risk mitigation strategies to insure that Agile and Lean initiatives… Read More
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