Leading Businesses through the COVID-19 Crisis: First Learnings from Hong Kong, Italy, and Singapore

Posted April 20, 2020 | Leadership |
covid19 mask


At Arthur D. Little, Cutter Consortium's parent company, we want to play our part in helping the world through the COVID-19 crisis. We felt the best way to do this was to facilitate sharing of knowledge and insight across the business leaders in our network, especially those from critical infrastructure sectors, such as telecoms, utilities and transport, and in countries/regions furthest into the crisis, such as Hong Kong, Italy, and Singapore. In this special report, we share insight “hot off the press” from 25 CEOs and business leaders, collected via a series of virtual best practice-sharing meetings. CEOs have shared with us frank and candid feedback on how their companies have gone about steering the response, safeguarding employees and customers, maintaining business continuity, engaging with stakeholders, and planning for recovery. We think all business leaders should listen to what they have to say. 

Although most of us are still in the depths of the crisis and there is much uncertainty, we know that at some point it will end. Defeating the virus will require an unprecedented degree of global solidarity and universally shared dedication to pursuing the greater good at the expense of the comfort and convenience of the individual. If we succeed, the best-possible legacy of COVID-19 will be a new spirit of collaboration, connectedness and community that will benefit society, business and the economy alike.

We salute the courage and dedication of these leaders and their teams as they steer their organizations through to calmer waters. 

Stay safe!

Download the Report

— Ignacio Garcia Alves
Chairman and Chief Executive Officer
Arthur D. Little



About The Author
Richard Eagar
Breakthrough innovation — creating new step-out businesses offering new products and services — is seen by many CEOs as a more attractive way to overcome the growth gap. Rick Eagar Partner Emeritus, Arthur D. Little Rick Eagar is Partner Emeritus at Arthur D. Little and Chairman of the editorial board of ADL’s management journal, PRISM. He has 30 years’ consulting exper­ience in innovation, technology management, and… Read More
Tom Teixeira
Tom Teixeira is a Partner with Arthur D. Little (ADL), based in London. He has more than 20 years’ risk management experience, both in senior consulting and operational roles. Mr. Teixeira’s key areas of expertise include risk-based strategic planning and forecasting; risk analysis and quantification; total cost of risk reduction strategies, including insurance and captive management; and governance, risk, and compliance technology platforms. He… Read More
Karim Taga
Karim Taga is a managing Partner at Arthur D. Little (ADL), based in Austria; and leads ADL’s Telecommunications, Information Technology, Media & Electronics (TIME) practice. He has 20 years’ experience with ADL in the telecommunications area, where his work focuses primarily on three functional areas: growth strategies and business transformations, corporate finance (transaction support, mainly private equity firms and banks), and boardroom… Read More
Saverio Caldani
Saverio Caldani is the Managing Partner of Arthur D. Little Italy and Spain and a member of the Arthur D. Little Global Board of Directors. Since joining Arthur D. Little in 1989, Saverio has gained good knowledge in the Italian consulting and Energy & Utilities industries, serving large companies in the processes of shared services, reengineering, designing and implementing financial systems, and conducting profitability analysis. Prior to… Read More