In 1997, IMA, a well-known independent software vendor of large-scale, high-volume customer interaction center (call center) applications, made a conscious decision to re-architect its entire software line and its software development organization around component technology and open distributed computing.
Executive Summary
Retooling for the Internet Age
Posted December 31, 1999 | Technology |
About The Author
Paul Harmon is an internationally known business consultant, technology analyst, and thought leader with a focus on applying new technologies and methodologies to real-world business problems. He began his career in artificial intelligence (AI) with the publication of his popular book, Expert Systems: AI for Business (coauthored with David King in 1983). As a decades-long Cutter Expert, Mr. Harmon authored various Cutter journals, including … Read More
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