Posted June 26, 2019 in Business & Enterprise Architecture
Smart automation is most effective when humans and machines work together to deliver desired outcomes. Effective design for automation is not only about how much can be automated but should also consider how automation works together with humans to deliver value. Several fallacies observed in smart automation initiatives across industries can lead to failed initiatives that never see the light of day or that never deliver the promised outcomes. One fallacy that has led to such failures is the belief that all human activities can be automated.