Transforming Government for the Digital Era: A Simple Rules Strategy

Posted December 17, 2015 in Business Technology & Digital Transformation Strategies Cutter Business Technology Journal

Collaborating closely with the public employment service for the Flemish region in Belgium, VDAB, we created a digital strategy for VDAB using a novel method called Action Design Research. In this article, we present VDAB's approach to digital transformation, together with its digital strategy, the "boundary-breaking rules." Coining these rules was an important first step in VDAB's digital transformation, as they show the "boundary-breakingly" different ways in which VDAB will have to work.

About The Author
Stijn Viaene
Stijn Viaene is Fellow with Cutter Consortium's Business Technology & Digital Transformation Strategies practice. He is Professor and Partner at Vlerick Business School in Belgium, where he heads the Information Systems Management cluster. He is also a Professor in the Department Decision Sciences and Information Management at KU Leuven. At the university he holds the VDAB Chair of "Digital business innovation in public services". He has… Read More
Lieselot Danneels
Lieselot Danneels is a PhD candidate at Vlerick Business School and KU Leuven. She is passionate about digital business innovation and organizational transformation. Ms. Danneels is a researcher for Professor Stijn Viaene working for the VDAB Chair of Digital Business Innovation of Public Services. Previously, she worked as a systems and process analyst at PwC.
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