Ms. Bykin has spent two decades practicing software engineering, IT architecture, data warehousing, and business intelligence in the diverse industries of contact center, software, automotive, and insurance services. She spent three years on a data governance program, working directly with business to initiate and evolve the program, which supported many projects and had broad organizational participation. In her current role as Data Delivery Manager at AAA of Northern CA, NV, and UT, Ms. Bykin leads the development of company-wide data services. She holds a Certified Data Management Professional (CDMP) certification at the mastery level and is working on an information science graduate degree from San Jose State University. She can be reached via LinkedIn.