Rick Brenner is Principal of Chaco Canyon Consulting. He works with people in dynamic problem-solving organizations who make complex products or deliver sophisticated services that need state-of-the-art teamwork and with organizations that achieve high performance by building stronger relationships among their people. Mr. Brenner focuses on improving personal and organizational effectiveness, especially in atypical situations, as in the case of continuous change, technical emergencies, and high-pressure project situations. From 1993 to 2014, he taught a course in business modeling at the Harvard University Extension School. Mr. Brenner publishes a weekly email newsletter and has written a number of essays. He is the author of Leading Virtual Meetings for Real Results. He can be reached at rbrenner at chacocanyon dot com.