Global perspective to help you take advantange of the opportunities of the digital age
The objective, experience-based opinion and insight found in Cutter Business Technology Journal gives your organization the skills and vision it needs to address the spectrum of challenges ongoing business model changes and new technologies bring.
May 2018
Transforming the Customer Experience
The elements necessary in creating an excellent CX are changing as rapidly as the context and digital environment in which today’s organizations exist. In this issue of Cutter Business Technology Journal, we present six articles which lay out varying views on what constitutes CX.
- Transforming the Customer Experience — Opening Statement
- The Whole Customer Experience: Competing Beyond Products and Services
- Frictionless Commerce
- The Wallet Allocation Rule: CX as Value-Creation Strategy
- The Digital Enterprise: Business Ecosystems for Great CX
- The Customer Experience Matters: Utilities and Distributed Energy Resources
- Cool Retail and Service Mobile Apps: Enhancing the Customer Experience
April 2018
Blockchain: Where Are We Now? Where Are We Headed?
This issue of Cutter Business Technology Journal sheds some light on the status of blockchain technology adoption. With perspectives from eight different authors, the articles detail some of the opportunities, challenges, applications, and use cases, as well as the industry and business implications associated with a blockchain technology initiatives.
- Blockchain: Where Are We Now? Where Are We Headed? — Opening Statement
- Privacy, Blockchain, and Why the Industry Needs a Spanner
- Should You Use Smart Contracts?
- Farm-to-Fork Transparency: Food Supply Chain Traceability
- Privacy Regained: Is Blockstack the Template for a New Internet?
- Toward Ecosystems: How Blockchain Disrupts the Business Model
March 2018
A Disciplined Agile Approach to Business Agility
Many organizations have successfully transformed to become agile businesses. To do so they have overcome cultural challenges, they have invested in their people, they have experimented with new ways of working, and, most important, they have recognized that they have only just begun. In this issue of Cutter Business Technology Journal, we present seven articles that share some hard-earned lessons from the trenches.
- A Disciplined Agile Approach to Business Agility — Opening Statement
- Itamae, the Agile Organization, and You
- The Agile Enterprise and the Division of Labor
- The Necessities for Successful Enterprise Agile Transformation
- Business Agility: A Roadmap for the Digital Enterprise
- Case Study: Linking Business Workflows and Agile User Stories in an SOA
- The Wizard of OSS: Follow the Open Space and Sociocracy Road to Enterprise Agile Transformation
- Core Thinking Patterns for Lean/Agile Organizations
February 2018
Artificial Intelligence: Fear It, Face It, or Embrace It
This issue of Cutter Business Technology Journal examines how AI might transform business and industry sectors, and looks at the drivers of AI global trends and their implications — now and in the future. Our contributing authors provide insights on key opportunities, strategies, and approaches for realizing AI’s potential and discuss emerging issues and concerns, including how AI may impact jobs and businesses.
- Artificial Intelligence: Fear It, Face It, or Embrace It — Opening Statement
- AI: The Good, the Disruptive, and the Scary
- Connecting the AI Dots: Radical Scenarios for Business Automation
- 9 Recommendations for Designing, Developing, Deploying, and Refining Cognitive Computing Systems
- Transforming Banks Through AI
- AI Enables Efficient and Effective Digital Government
- AI Is Driving New Business Models: How Do We Adapt?
- Building Trust in Artificial Intelligence, Machine Learning, and Robotics
January 2018
Business Technology Trends and Predictions, 2018
As we do each year, we asked Cutter’s team of experts to weigh in on some of the technologies, trends, and strategies that will truly make waves in the months to come. We hope the articles in this issue of Cutter Business Technology Journal help clarify your organization’s path forward in today’s digital economy.
- Business Technology Trends and Predictions, 2018 (PDF)
- Business Technology Trends and Predictions, 2018 — Opening Statement
- The Era of the Hub Economy
- 5 Accelerating Technology Trends to Watch in 2018
- 2018 Technology Trends: Say vs. Do Innovation
- “All In” with Public Cloud for 2018
- Nano Currency: Third-Generation Cryptocurrencies Are Upon Us
- Cryptocurrency Adoption in 2018
- ICOs: Crowdfunding’s Friend or Foe?
- Public Policy Coming in from the Sidelines?
- AGI and the Ethical Challenges Ahead for 2018
- Momentum for Business Architecture
- The 2018 Enterprise: More Open, Composed, and Thoughtful
- The Year of Data Governance?
- Semantic Ontologies: Be the Shepherd, Not the Sheep