Global perspective to help you take advantage of the opportunities of the digital age
The objective, experience-based opinion and insight found in Cutter Business Technology Journal gives your organization the skills and vision it needs to address the spectrum of challenges ongoing business model changes and new technologies bring.
This issue of CBTJ will change the way we all think about crises and crisis management. The collection of articles stimulates creative thinking about how we manage our companies, ourselves, and our crises. It’s important to appreciate the crisis spectrum and especially those crises — like pandemics — that require reinvention.
In this issue:
- Crisis Alert! Strategies for Today & Beyond — Opening Statement
- The Future Really Is Right Now: The Business Acumen Imperative
- Taming the COVID-19 Black Swan Using the Three New Normals Framework
- Maintaining Customer Loyalty During & After a Crisis
- It’s Time to Address Long-Term Work-from-Home Issues
- COVID-19 Calls for Remote Reskilling & Retraining
In this issue of Cutter Business Technology Journal (CBTJ), we examine the emergence of the new face of automation and explore novel ways to address the various issues and challenges we encounter. As we start to implement smart technologies to automate enterprise processes and activities, we must look at automation with a new mindset, holistically, broadening our vision. The five articles in this issue present insightful perspectives and ideas on intelligent automation.
In this issue:
- Beyond Automation: AI, ML & RPA — Opening Statement
- The Intelligent Enterprise Defines the Future of Business
- Intelligent Automation: An Alchemy of Technology and Human Intelligence
- Breaking Automation Silos: An Integration Approach for Smart Automation 2.0
- Superimposing Natural Intelligence on Artificial Intelligence: Optimizing Value
- Governing Intelligent Automation
Some things are noticed only when we miss them; trustworthiness is one of those. It is interesting to delve into how we got to this situation; the role that information technology has been playing in the erosion of trustworthiness; and how it, like many double-edged tools, might help solve the very problems it has helped create.
In this issue:
- Trust: Is IT the Problem or the Solution? — Opening Statement
- Trust Our Technology? Hmmm. Let’s Think.
- Trust: The Keystone of Digital Transformation
- Reconstructing Virtual Trust
- How to Trust a Stranger
- The Supply Chain Security System of Trust: A Framework for the Concerns Blocking Trust in Supplies, Suppliers, and Services
It’s the year 2020. The popularized notion of “Agile development” has now been around for the better part of at least two decades. To no one’s surprise, the concept of Agile has sprung new trunks, branches, twigs, and leaves and is now an entire genus, sometimes making the proto-Agile ideas unrecognizable. These new flavors, colors, and shapes can be described as evolutions of the original concepts. Or can they?
In this issue:
- Disrupting Agile: Is Agile Ready? — Opening Statement
- The Speed of Trust: Why Some Agile Teams Succeed and Others Do Not
- Fit-for-Purpose Agility: There Is No “One True Agile”
- Evolving Business Agility Through Directional Selection
- The Chicken or the Egg … Who Goes FIRST in Agility?
- Don’t Disrupt Agile. Drop It.
While often neglected, initiatives aimed at improving the employee experience can have an immediate and positive impact on customer satisfaction and, ultimately, the bottom line. Customer experiences do not just happen; they are the direct results of activities by the employees with whom customers come in contact. The articles in this issue of CBTJ will challenge you to think differently about how you engage your employees.
In this issue:
- Want Happy Customers? Make Your Employees Happy — Opening Statement
- Lacking and Longing in the Workplace: What Undermines Employee Happiness?
- Sustainable Happiness in a VUCA World: The Human Experience Above and Beyond Corporate Limits
- The Workplace Culture You Want
- Want to Improve Employee Engagement? Remove the Boss!
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