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Trust: The Keystone of Digital Transformation

by Philippe Flichy

In this article, Philippe Flichy tells us that there are three complementary facets we need to consider when it comes to trustworthiness, particu­larly in an industrial environment: trusting the data, a challenge made more difficult by the emergence of IoT, digital transformation, and cyberattacks; trusting the tools, for example, the machine learning algorithms whose innards are, almost by design, largely inscrutable; and trusting the people, given the pandemic-era new work practices.

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"Trust: The Keystone of Digital Transformation" appears in the Cutter Business Technology Journal issue Trust: Is IT the Problem or the Solution available in the Cutter Bookstore.

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