Digital Strategy, Operating Models & Technology Implementation Insight
Boost business success via insights on emerging trends in digital transformation and IT strategy; practical frameworks you can apply; and guidance from the world’s experts in leadership, IaaS, investment prioritization, operational excellence, sustainable innovation, change management, enterprise agility, and applying emerging technologies.
Design thinking helps companies identify real issues they never knew existed and leads to innovative digital and non-digital solutions never before imagined.
To succeed in the future, we must make difficult changes to move our organizations into the 21st century — and creating real teams is the answer.
We are increasingly hearing about the role of the CCO — the chief customer officer — who has the authority to ensure that the organization provides a unified and seamless customer journey/experience across all customer channels and guides the adoption and dissemination of CX practices and technologies. But just how standard is the role of the CCO among organizations?
Kaine Ugwu presents a series of tips, tricks, and techniques to approach the development of a digital architecture. He offers some clear guidance on putting the experience of customers at the heart of the architecture, positioning digital as a strategic approach to reimagining business models and infusing the organization with agility. Ugwu proposes a pragmatic use of industry reference models and pinpoints the key areas that need to be addressed to kickstart this process.
Mark Greville proposes an alternative to the command-and-control theater that is governance (particularly technology governance) in most large organizations. He offers examples of business-model-assassinating decisions from previous generations and lays out a path toward a scalable, sustainable, useful governance approach that avoids the bureaucracy typically associated with governance. The article explores decision dynamics and proposes the method of public self-governance to break up complex governance structures, eliminate governance body queues, accelerate change, and drive accountability and transparency via a modern, decentralized approach.
Dinesh Kumar comes at digital architecture from the perspective of business capability maturity: the readiness of any organization is a function of the maturity of a set of digital business capabilities. He goes on to describe the DigitalCMF, including the business capability domains, the digital business capabilities, and various assessments and tools within the framework. He outlines a roadmap using capability engineering as a way forward to assist organizations on the journey to a digital future.
Barry O’Reilly calls on us to rise above the hype, myth, and storytelling that have created the concept we call “digital architecture.” He proposes that the concept is part of an ongoing storytelling process that we as humans use to understand and navigate our world; digital architecture isn’t a real thing, it’s just part of a story to help us find our path. O’Reilly cautions against adherence to dogma and the slavish belief that copy-and-paste frameworks can solve our problems. He counsels that we should recognize that we are in an infinitely repeating cycle of hype.
Simon Field integrates business capability modeling into SARM, a formal method for developing and evaluating competing designs for solution architectures. In this article, he shows how this technique can be used to build competing designs for “digital services.” SARM focuses on architecturally significant requirements, as these are most likely to be difficult (and expensive) to change once enshrined in the architecture. The framework uses business capabilities as a way of expressing functional suitability, which introduces a layer of abstraction difficult to achieve through other means.