Business Technology & Digital Transformation Strategies

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Digital Strategy, Operating Models & Technology Implementation Insight

Boost business success via insights on emerging trends in digital transformation and IT strategy; practical frameworks you can apply; and guidance from the world’s experts in leadership, IaaS, investment prioritization, operational excellence, sustainable innovation, change management, enterprise agility, and applying emerging technologies.

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Recently Published

A Healthcare Solution for the Future

A Healthcare Solution for the Future

by Frederic Adam, by Paidi O Raghallaigh

The growing prevalence of the Internet of Things, together with plummeting component costs, has made it possible to connect just about anything, from the very simple to the very complex, and to offer remote access, sensing, control, and monitoring. These technologies make it possible for healthcare providers and patients to work together to improve health in novel ways that were previously unimaginable. A critical element in this new model is that focusing on what is happening with the patient when they are not in front of a health pro­fessional, using sensors to deliver remote monitoring and a more complete picture of an individual’s health, is more likely to have an impact than focusing on the brief amount of time spent during in-person medical visits.

customer service
Executive Update

CX Management in the Enterprise, Part II: Budgeting for Initiatives and the Rise of the CCO

by Curt Hall

Here in Part II of this Executive Update series on customer experience (CX) management, we look at survey findings covering budgeting trends for CX initiatives and the status of the “chief customer officer” (CCO) in the enterprise.

Application of AI

Getting It Right: Applying AI in Fintech and Regtech

by Tom Butler, by Leona O Brien

The financial industry is currently focusing on AI solutions using ML and NLP technologies. Software, fintech, and regtech vendors are developing and improving models using data and supervised (training) and unsupervised learning. This proves more effective than previous AI approaches. This Advisor explores the current state of practice in the financial industry’s application of AI.


Best Practices for Ideation and Idea Management

by Ben Thuriaux, by Frederik vanOene

Many companies are unsatisfied with their innovation efforts and part of this is undoubtedly due to challenges around ideation and idea management. The required contribution of breakthrough innovation is ever-increasing, adding to this pressure. However, it is clear that some companies have developed strong processes and are reaping the rewards. The best practices outlined in this Advisor can help.


Cutting-Edge Agile II — Opening Statement

by Alistair Cockburn

Agile is spreading and changing at such a rate that we are devoting a second issue of Cutter Business Technology Journal to the topic. As with our first issue on cutting-edge Agile, the articles come from a diverse group of authors, both male and female and from different countries.


Do We Need More Transparency?

by Emilio Gutter

After outlining the benefits of his com­pany’s experiment with transparency, the author discusses the difficulties with loss of power and control, slower decision-making processes, and what he calls “frictional costs,” when ordinary workers, not specialists, are making corporate decisions. He describes his com­pany’s approach to these difficulties.


Mental Leaps: More, Faster, Better, Happier, and Innovative!

by Erik Schon

This article describes what had to be done in a company of 2,000 people across 10 countries to introduce agility. It summarizes the company’s shift in three areas: from methods and tools to principles and mindset, from resource efficiency to flow efficiency, and from scattered experiences to continuous innovation. You will notice in the emphasis on first changing the mindset.

A Growing Season

A Growing Season for Cognitive Development Platforms and Cloud Services

by Curt Hall

In this Advisor, we describe some of the more popular cognitive development platforms and services that are currently available. Although some cognitive development platforms are available for on-premise deployment, the ongoing trend is for providers to offer their cognitive products in the form of cloud-based environments that give companies the opportunity to license various API-based cognitive services for use in their own enterprise applications or commercial products.