Data Analytics & Digital Technologies

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Strategic advice & alerts to leverage data analytics & new technologies

Leverage data and the technologies that generate it, from IoT to AI/machine learning, wearables, blockchain, and more, to improve decision-making, enrich collaboration and enable new services.

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Data Analytics & Digital Technologies

Just Getting Started: An Approach to Data Visualization and Analytics

by Rich Huebner

It’s not always clear where to begin on analytics projects. This Advisor provides some guidelines on how your business can get started.

Curt Hall
Executive Update

AI & Machine Learning in the Enterprise, Part III: Benefits Sought From AI Adoption

by Curt Hall

Cutter Consortium is conducting a series of surveys on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. We also seek to identify important issues and other considerations they are encountering or foresee encountering in their efforts. Here in Part III, we look at survey findings concerning the benefits and goals organizations hope to achieve with their AI initiatives.

data analytics
Executive Update

Big Data Strategies for Analytics in the Cloud

by Bhuvan Unhelkar

This Update highlights the role of the cloud in big data strategies. In particular, it builds on the characteristics of the cloud and how big data analytics can utilize them.


Trends in AI Development Training and Use of Outside Experts

by Curt Hall

According to our research, the biggest obstacle to enterprise artificial intelligence (AI) adoption is a lack of available experts skilled in AI development. So how are organizations meeting or planning to meet their AI implementation needs? Results from our ongoing survey examining the adoption and application of AI technology in the enterprise — based on the initial responses from 107 participating organizations worldwide — helps to somewhat clarify this question.

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The Wallet Allocation Rule: CX as Value-Creation Strategy

by Luke Wiliams

A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.

frictionless commerce

Frictionless Commerce

by Karlene Cousins, by Pouyan Esmaeilzadeh, by George Marakas, by Richard Klein

Merchant mobile payment applications represent a first step toward frictionless commerce but achieving this initial milestone has been challenging in the US.

Jeanne Bliss

Transforming the Customer Experience — Opening Statement

by Jeanne Bliss

As you read through the articles in this month’s issue, we invite you to consider the customer experience that your organization provides and what lessons our authors offer for improving CX and making it great.

Data Analytics & Digital Technologies

Leveraging Digital Artifacts for Internal Information Superiority

by Stefan Henningsson, by Christian Ohrgaard

Data-driven decision management is an approach to managing business that focuses on decision making that can be backed up with verifiable data.