Strategic advice to leverage new technologies

Many tools have emerged in the last few years to facilitate the exchange of knowledge among people from different organizations (or different divisions of the same organization). These tools enable the "socialization of knowledge." In a previous Update I focused on the needs, the people, and the processes. Here, I examine the range of advanced technology solutions in this area and propose a framework to understand and compare the capabilities needed by an organization as well as various products on the market.

According to Guest Editor Patrick DeBois, "Only by providing positive results to the business and management can IT reverse its bad reputation and become a reliable partner again. In order to do that, we need to break through blockers in our thought process, and devops invites us to challenge traditional organizational barriers. The days of top-down control are over -- devops is a grass-roots movement similar to other horizontal revolutions, such as Facebook. The role of management is changing: no longer just directive, it is taking a more supportive role, unleashing the power of the people on the floor to achieve awesome results."