Facebook, Twitter, and LinkedIn are not just social networks or simple services for sending short messages, but rather complex platforms for multiuse of the Internet and creation of innovative models of business development. Social media has already become good business for its creators; it now offers big opportunities for companies and businesses to attract customers and increase profits. Amid the evolution of business technologies and practices, maximum closeness to the customer should be considered one of the recipes for business success.

Facebook, Twitter, and LinkedIn are not just social networks or simple services for sending short messages, but rather complex platforms for multiuse of the Internet and creation of innovative models of business development. Social media has already become good business for its creators; it now offers big opportunities for companies and businesses to attract customers and increase profits. Amid the evolution of business technologies and practices, maximum closeness to the customer should be considered one of the recipes for business success.

Facebook, Twitter, and LinkedIn are not just social networks or simple services for sending short messages, but rather complex platforms for multiuse of the Internet and creation of innovative models of business development. Social media has already become good business for its creators; it now offers big opportunities for companies and businesses to attract customers and increase profits. Amid the evolution of business technologies and practices, maximum closeness to the customer should be considered one of the recipes for business success.

Many companies are hard-pressed to see any benefit from social media activity in which their employees engage during regular work hours.

Business architecture provides a basis for transforming how business communicates and collaborates to achieve its goals across business units and product lines.

Although Jobs is certainly involved in design, SVP of Design Jonathan Ive leads the actual design of Apple products.

On 17 July 2011, the Boston Globe reported on the predicament of a driver seemingly "caught in a dragnet."1 John Gass's Massachusetts driver's license had been revoked; "An antiterrorism computerized facial recognition system that scans a database of millions of state driver's license images had picked his as a possible fraud ...

On 17 July 2011, the Boston Globe reported on the predicament of a driver seemingly "caught in a dragnet."1 John Gass's Massachusetts driver's license had been revoked; "An antiterrorism computerized facial recognition system that scans a database of millions of state driver's license images had picked his as a possible fraud ...

Deciding what, and what not, to outsource puts firms at risk of becoming less innovative by outsourcing activities that should not have been. This is one of the seven deadly sins of outsourcing.1

Firms need to be able to quickly anticipate and exploit opportunities that arise in the market, while at the same time resisting the urge to put all their eggs in the same basket. This is a frustrating issue -- one that can possibly be illustrated best by Nokia's example.

The latest big acquisition to affect the enterprise software and BI and data warehousing (DW) markets is HP's announcement that it will acquire KM/enterprise search and unstructured data analytics

CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic situations.

CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic situations.

CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic situations.

CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic si

CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic si

CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic si

As I explore in the accompanying Executive Report, CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic situations. Companies have demanded, or at least pursued, strategies that I call the "Three Fs" (features, functions, and fads). Vendors have responded. New features, new functions, new fads, and even new CRM packages have hit the market at an amazing rate.

As I explore in the accompanying Executive Report, CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic situations. Companies have demanded, or at least pursued, strategies that I call the "Three Fs" (features, functions, and fads). Vendors have responded. New features, new functions, new fads, and even new CRM packages have hit the market at an amazing rate.

As I explore in the accompanying Executive Report, CRM continues to ride a growing wave of interest as businesses struggle to find any way to gain advantage in difficult markets and difficult economic situations. Companies have demanded, or at least pursued, strategies that I call the "Three Fs" (features, functions, and fads). Vendors have responded. New features, new functions, new fads, and even new CRM packages have hit the market at an amazing rate.

The commercial Web has a curious history when it comes to intermediaries. In the early days of Web commerce, the idea that the intermediary was dead quickly gained mindshare.

The commercial Web has a curious history when it comes to intermediaries. In the early days of Web commerce, the idea that the intermediary was dead quickly gained mindshare.

Agile 2011 is a community of peers. Some of those peers are new to the agile community, which is why we just shake hands when we greet each other. Some of them I’ve known for years.

Understanding how to employ technology effectively to create new products, reach new markets, service customers, reduce and manage costs, allow employees and partners to communicate, collaborate, and innovate, as well as collect, store, and analyze vastly increasing amounts of data, among other business challenges, can be both a differentiator and a competitive su

Memo to Self: Do not start on a long trip in a new rental car whose whiz bang user interface is unfamiliar to you.

Memo to Microsoft and Ford: Do a much better job on the next generation of user interfaces for your cars!

Memo to Self: Do not start on a long trip in a new rental car whose whiz bang user interface is unfamiliar to you.

Memo to Microsoft and Ford: Do a much better job on the next generation of user interfaces for your cars!