Events are usually associated with process control systems and other applications that function in a dynamic manner. The team revising the Object Management Group's UML notation has gone to quite a bit of effort in creating the new 2.0 version of UML, to separate event or state diagrams from activity or workflow diagrams.

The evaluation of information systems (IS) has attracted an amount of concern among practitioners [1]. This interest has resulted in an increasing belief that the current approach to IS management has to change. IS are taking too long to develop, costing too much to produce and maintain, and are not frequently perceived to be delivering the business benefits that were intended.

Pick a project that you consider to be important. Ask yourself, "Is this project in a good mood or in a bad mood?" If this "gut feel" test turns out to be "bad mood," the first step is to apply a mood-altering process. I learned this the hard way.

Michael Porter, in his important book, Competitive Advantage: Creating and Sustaining Superior Performance and in several Harvard Business Review articles that have appeared more recently, has argued that companies achieve competitive advantage by creating large-scale processes that are so well integrated that com

Wireless business intelligence (BI) consists of delivering data access and analysis to mobile corporate users of cell phones and other Web-enabled devices, including PDAs such as Palm, RIM, and Windows CE handheld platforms that are now popular among business professionals and other mobile workers. Today's wireless BI applications may provide two types of capabilities that offer varying degrees of interactivity: push and pull.

Much has been made about the need for companies to obtain a complete, "360-degree" view of their customer data (i.e., to be able to access, integrate, and analyze pertinent data across their most important customer channels) in order to apply customer relationship management (CRM) across the organization.

SMART is an acronym that stands for:

Most companies are exploring enterprise Web service possibilities. In essence, they are considering building large-scale business processes that cross organizational boundaries. A good example would be a supply chain process that treated supplier, manufacturer, carrier, distributor, and retailer processes as subprocesses within the larger supply chain system.

[Editor's Note: This Cutter IT E-Mail Advisor is a follow up to the Advisor published 19 June 2002, " Business Continuity Planning."]