Executive Update

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Find analysis of data from Cutter's ongoing industry research efforts, brief treatments of topics that don't require the in-depth research of an Executive Report, updates on previously-covered topics, and more, in 2-4 page Executive Updates.

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Statistical Project Management, Part IX: Assigning Volatility to Different Levels

Vince Kellen

In Part IX of this Executive Update series on statistical project manangement, we return to the eight volatility metrics to see how we can assign them to project managers, object types, objects, phases, and other levels of analysis.


CX Management in the Enterprise, Part V: The Leading Technologies

Curt Hall

In Part V of this Executive Update series, we examine the various leading CX technologies organizations are interested in adopting.


Business Architecture: What’s the ROI?

Whynde Kuehn

This Executive Update offers an approach for calculating ROBAI to help business architecture teams better demonstrate their value and impact.


The Cognitive Enterprise: Integrating Security and Risk Management

William Ulrich

This Executive Update provides insights into how the cognitive enterprise can proactively protect itself from risks and security incursions by building business-driven safeguards into its underlying DNA.


All About Agile Integration and Testing

Donald Reifer

Many Agile experts have written about integration and testing. Some debate about the goals, while others explore the tactics taken to achieve them. Most agree that integration and testing should be performed continuously and in an automated manner, if possible. However, this seems to be the extent of agreement. Debate arises over “who does the integration and testing — when, where, and why?” along with discussion about the most efficient and effective way to get the job done. 

team meeting

Statistical Project Management, Part VIII: Social and Emotional Cognition in Projects

Vince Kellen

Here in Part VIII, we discuss the social and emotional cognitive aspects of proj­ects.

Bhuvan Unhelkar

Upskilling: Extending SFIA for Big Data Training and Capability Enhancement

Bhuvan Unhelkar

Data science skills span a wide gamut of capabil­ities within an organization, including business analysis, Lean-Agile portfolios, enterprise and systems archi­tectures, quality assurance, and, of course, database and statistical skills. In this Executive Update, we address the issues around upskilling people for big data capabilities.


The World’s First Scrum Restaurant: Riccardo’s “A Taste of Tuscany” in London

Riccardo Mariti, Jeff Sutherland

In this Executive Update, we describe the application of Scrum in the restaurant business. This environment is similar to that of Lean hardware Scrum, in that shifts are repeatedly creating and delivering products in short cycles with high quality. Process efficiency and cycle time become the key metrics for production.


Statistical Project Management, Part VII: Project Decisions and Design Oscillations

Vince Kellen

In Part VII of this Executive Update series on statistical project management, we turn our attention to the dynamical and often irrational nature of projects.

Curt Hall

CX Management in the Enterprise, Part IV: Practices and Techniques of Interest to Organizations

Curt Hall

In Part IV of this Executive Update series on customer experience (CX), we review the CX practices and techniques that organizations are interested in adopting.


The Evolving Enterprise API Platform

James Higginbotham

This Executive Update examines some current trends in the API space, including API platforms, as well as the influence of microservices, streaming, and serverless on those API platforms. We also cover how enterprises are expanding their API program to include the broader concerns of enterprise architecture. Finally, we take a look at what those trends and perspective shifts may hold for us in the future.

Bill Ulrich

The Cognitive Enterprise: Envisioning the Business of the Future

William Ulrich

There is a wealth of evolving business and IT strategies, disciplines, and technologies, but many of these concepts are technology-driven and lack a unifying vision. The cognitive enterprise, on the other hand, offers a business-driven vision for organizations where technology is merely a means to an end. This Executive Update outlines the purpose of the cognitive enterprise, its two fundamental underlying concepts, common scenarios that manifest within a cognitive enterprise, and how to position organizations to achieve this vision.

Agile path

An Agile Path Leads to Breakthrough Product Innovation

Ben Thuriaux, Prashanth Prasad, Chandler Hatton

In this Executive Update, we look at how non-software, product–based companies can successfully embrace Agile — and non-Agile — methods in a complementary way.

Vince Kellen

Statistical Project Management, Part VI: The Nature of the Project

Vince Kellen

In Part VI of this Executive Update series on statistical project management, we look at the “nature” of the project and its role as the firm’s “working memory.”

Curt Hall

CX Management in the Enterprise, Part III: Benefits Sought from CX Adoption

Curt Hall

In Part III of this Executive Update series on customer experience (CX) management in the enterprise, we examine findings pertaining to the benefits organizations hope to obtain from implementing CX practices and technologies.


FDIC 370: The Challenges Banks Face

Aditya Lal

The “Recordkeeping for Timely Deposit Insurance Determination” rule from the US Federal Deposit Insurance Corporation (FDIC), or FDIC 370, seems simple but, as we explore in this Executive Update,  it presents several challenges for covered institutions (CIs).


The Solution Focus Path to Business Agility

Maurice Hagar

Ninety-two percent of executives say agility is critical for the future of their business, yet only 4% of their transformation efforts are delivering agility. The leading causes for this gap are an entrenched legacy culture and general resistance to change. Responding to these challenges and delivering business agility may require more than Agile practices. As we explore in this Executive Update, many organizations are discovering “solution focus” to be the missing piece of their transformation puzzle.

customer service

CX Management in the Enterprise, Part II: Budgeting for Initiatives and the Rise of the CCO

Curt Hall

Here in Part II of this Executive Update series on customer experience (CX) management, we look at survey findings covering budgeting trends for CX initiatives and the status of the “chief customer officer” (CCO) in the enterprise.


Dissent and the Art of “Hype-Cycle” Maintenance

Barry OReilly

Continuous dissent is necessary and extremely valuable — but also incredibly tough for the architect to participate in. This Executive Update seeks to find a balance that allows architects to engage in dissent while preserving their careers — and their sanity.


Big Data and NoSQL: Business Opportunities Beyond Storage and Retrieval

Bhuvan Unhelkar

Understanding data storage requires under­standing data. Data sources, data types, storage sophistication, the structure and format associated with data, volume and velocity, meaningful processing, and, eventually, presentation of the results are all aspects of understanding data. Coupled with security, privacy, and quality, these factors play a pivotal role in delivering business value. This Executive Update investigates the relevance of NoSQL databases in providing business value.


Agile Approach to Designing for Consequences

Samantha Brown, Rachel Coldicutt

This Executive Update introduces a timely, new Agile event: consequence scanning. This event fits into an iterative development cadence and allows organizations to consider the potential consequences of what is being built — early and often. We explain the need to embed proactive and dedicated consideration of potential consequences within an organization’s product development and outline how best to do it with consequence scanning.

Vince Kellen

Statistical Project Management, Part V: Detecting Staff Overload Using the Herfindahl-Hirschman Index

Vince Kellen

Here in Part V of an Executive Update series on statistical project management, we explore a common metric used in economics and market analysis: the Herfindahl-Hirschman Index (HHI).

Curt Hall

CX Management in the Enterprise, Part I: Current Status

Curt Hall

To meet increasingly elevated customer expectations, organizations are implementing detailed strategies for distributing customer experience (CX) practices across the organization. This includes defining and standardizing the “customer journey” across various channels in order to strengthen their brand, increase customer loyalty, reduce costs, make better use of customer feedback, and so on. Organizations are also investing in leading technologies designed to enhance CX, regardless of which channels customers choose to engage with them.

Whynde Kuehn

Visual Business Architecture: Approaching the Discipline Differently

Whynde Kuehn

The need for business architecture in organizations has never been greater than it is today, as we must continually sense and respond to opportunity and change, both of which abound. Though the business architecture discipline continues to gain traction at an ever-increasing pace, how we practice it is critical for its adoption and effectiveness. This Executive Update provides an overview of the importance of using visual techniques as part of a business architecture practice and highlights three aspects: visual design, graphic recording and facilitation, and storytelling.


5 Scenarios for Addressing Agile’s Cognitive Dissonance in Large, Non-Software Companies

Catherine Louis, Karen Smiley

Large, non-software companies introducing Agile to their organizations tend to suffer from a cognitive dissonance of sorts: we would like to have the same look and feel across the entire company, delivering stellar-quality products, yet we want to enable high-performing, self-organizing, self-managed, and self-empowered teams to deliver (or demo) at the end of each sprint. This Executive Update summarizes five key scenarios in which this cognitive dissonance becomes especially evident for large companies, particularly with non-software teams.