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The articles in this Cutter Business Technology Journal (formerly titled Cutter IT Journal) present differing views about what makes a good leader, but there is one common thread. The success of an IT organization is directly affected by the kind of leader you are -- and the kind of leaders you develop. (Not a member? Download your complimentary copy here.)
February 28, 2010 | Authored By: Jurgen Appelo
IT managers must construct the IT budget in such a way as to be obviously defendable as being supportive of the overall direction of the company. The wise IT manager will strive to have support from his or her non-IT colleagues whenever possible. This analysis of the latest CBR survey data will view the results from this perspective.
November 24, 2015 | Authored By: Dennis Adams
Culture is defined by the customs, arts, social institutions, and achievements of a particular social group. Workplace culture is the environment that you create for your employees. This includes the mix of organizational leadership, values, traditions, beliefs, interactions, behaviors, and attitudes that contribute to the emotional and relational environment of the workplace. The authors define six drivers that determine the culture of a workplace and provide insight on how these drivers interact to create an environment that is either enabling and energizing or toxic and debilitating, with an extended discussion of the perceived value of people and teams.
A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.
June 18, 2018 | Authored By: Luke Wiliams