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Gerhard Friedrich has served in corporate executive, senior professional consultant and university educator roles. His experience integrates strategic planning and execution, business transformation, organizational change and technology innovation implementation. Applying an outcome-based approach, Gerhard has helped several Fortune 500 corporations and institutions not only increase profitability but also achieve results that are more customer-focused. He also has applied his outcome-based approach to healthcare institutions' quality and safety culture change initiatives.
Gerhard'…
Mary J. Culnan is the Slade Professor of Management and Information Technology at Bentley College in Waltham, Massachusetts, USA. Her current research interests include privacy, promoting security on home computers, and online communities. She is the author of more than 90 articles including publications in MIS Quarterly, Journal of Public Policy & Marketing, The Information Society, Management Science, The New York Times, and The Washington Post. Professor Culnan has testified before the US Congress, the Massachusetts House and…