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3 practices

The Cutter Edge: Three Practices to Improve Employee Engagement, Post-Pandemic Auto Industry Recovery, and more.

The Cutter Edge

In this edition of The Cutter Edge, you'll explore three practices to improve employee engagement, strategies for post-pandemic auto industry recovery, and more.

Improving Employee Engagement with 3 Practices

Three Practices to Improve Employee Engagement

Advisor

Collaboration is a key factor in solving many complex problems, including the one we currently face. In fact, collaboration is a new paradigm that is increasingly finding its way into many traditional practices, including the modern corporation, where it has been introduced via horizontal organizations. Horizontal organizations are based on collaboration and trust as their default strategy. This kind of organization increases employee satisfaction and builds higher profits. In this Advisor, we examine how practices such as an open-book management policy (OBM), consent decision making, and a bold profit-sharing policy lead to greater profit and, ultimately, real customer satisfaction.

Business Agility & Software Engineering Excellence
code matrix

The Cutter Edge: Misunderstanding the COBOL crisis, DevSecOps red flags, automotive industry tips ...

The Cutter Edge

This edition of The Cutter Edge highlights a long-overdue infrastructure issue brought to light by COVID-19, the missteps taken with DevSecOps efforts, tips for the automotive industry, and more.

A “Covidian” Architecture: Designed for Uncertainty

A “Covidian” Architecture: Designed for Uncertainty

Advisor

We are now well into the depths of dealing with the current situation. In assessing performance in the face of uncertainty, have you identified and inventoried the capabilities, including ones that you barely knew existed within the depths of your enterprise? Can you use this learning to build a more Covidian architecture that will withstand future assaults that could be worse than the one we have been going through?

Business & Enterprise Architecture
autoindustry

Setting the Course for Automotive Recovery After COVID-19

Executive Update

Economic lockdowns in the COVID-19 crisis have quickly and severely compromised the automotive supply chain and dealerships worldwide in unprecedented ways. The recession after the crisis will cut global car demand by multi-digit percentages in 2020, followed by a slow recovery that will lag GDP rebound by one or two years. By the time car sales reach pre-crisis levels again in two to three years, powertrain electrification and digitalization will have made additional advances, just as buyers are returning to the market. This confluence creates opportunities in the automotive crisis recovery for those in the industry who set themselves on the right course now.

Business Technology & Digital Transformation Strategies
disruptagile

Disrupting Agile: Is Agile Ready? — An Introduction

Advisor

The introduction of Agile practices changed how product development was organized, managed, and executed with the objectives of enhancing customer satisfaction, improving customer/market responsiveness and developer morale, and cutting out impediments to delivery. Indeed, “Agile” has been clearly popularized in much of the product development world. But strong and steady signals are emerging that those objectives are not being met. What happened?

Cutter Business Technology Journal
Misunderstanding the Need for “COBOL Programmers”

Misunderstanding the Need for “COBOL Programmers”

Advisor

Rapid and unprecedented changes to the unemployment laws have created both a tidal wave of transactions that need to be processed, and significant changes to the programmed business processes that execute those transactions. Those business processes are entombed in old COBOL code on old mainframe systems. People are starting to panic about needing COBOL programmers. Yes, but.…

Business Technology & Digital Transformation Strategies
Remote everything

Transitions to Remote Everything with COVID-19

Advisor

In this Advisor, Rich Huebner shares some of his thoughts about how the COVID-19 pandemic is going to fundamentally change the education industry, in particular, and offer some lessons learned for other industries as well.

Business Agility & Software Engineering Excellence
Covid 19 resources

The Cutter Edge: Lessons in Wartime Medicine Decision Making, Managing Risk with AI and ML, EA Virtual Training

The Cutter Edge

in this edition of The Cutter Edge, we explore decision making lessons in wartime medicine, the impact of COVID-19 on the business technology sector, managing risk with AI and machine learning, and more!

NL and Speech Solutions

Can You Hear Me Now? NL and Speech Solutions for CX and Support

Advisor

As a result of the pandemic, we are witnessing increasing interest by organizations for utilizing natural language processing and speech recognition solutions targeted at customer engagement and support — particularly in the form of smartbots, intelligent assistants, conversational computing, and other applications designed to automate customer requests and assist human agents with contact/call center operations. In this Advisor, we examine some of the types of NLP and speech solutions available to organizations and consider some of the issues to keep in mind when it comes to employing such offerings.

Data Analytics & Digital Technologies
When Life Gives You Lemons

When Life Gives You Lemons...

Advisor

As of this writing, we have no firm idea of the human and economic toll to expect from the COVID-19 pandemic or how long painful countermeasures will be necessary. A crisis? For sure. Let’s not waste it; let’s learn from it. Our forced adaptation to a totally unfamiliar world can and should cause us to critically examine assumptions about how we live and work and conduct business. There is a broad spectrum of possibilities, but this Advisor focuses on where IT plays a major role.

Business Technology & Digital Transformation Strategies
Wartime Medicine

Lessons in Decision Making from Wartime Medicine

Advisor

For this Advisor, we analyzed reports from around the globe to point to dramatic changes in how leaders are making decisions to respond to the crisis of COVID-19. We expect that some of these changes are likely to become part of the “next normal” for decision making in complex environments.

Business Agility & Software Engineering Excellence
Disrupting Agile

Disrupting Agile: Is Agile Ready? — Opening Statement

Article

This CBTJ issue takes us on an evolutionary journey of Agile. In a rather normalized bell curve, we start with fundamentals and progress through more advanced concepts. We then ease back with practical steps forward and wrap up with a cautionary send-off. The good news is that you’re free to take the journey, or wait for the asteroid. Your call.

Business Agility & Software Engineering Excellence, Business Technology & Digital Transformation StrategiesCutter Business Technology Journal
Remote work

Managing Remote Workers in the Time of Coronavirus

Advisor

“How can I tell that they’re working if I can’t see them?” It is a common complaint, based on a centuries-old style of working that we now need to move past. My rejoinder usually is, “When you CAN see them, how do you know they’re not shopping Amazon or playing solitaire?” But, in the days of unplanned, unusual work from home (WFH), this question deserves a closer look. In this Advisor, I’ll make use of decades of remote working, and managing remote workers, in the IT industry, but these same principles apply to many kinds of work.

Business Agility & Software Engineering Excellence
Leaders

The Cutter Edge: CEOs Share Crisis Planning Insight, Blockchain for Healthcare Monitoring, High-Stakes Decision Making

The Cutter Edge

In this edition of The Cutter Edge, 25 CEOs and business leaders share their response to the COVID-19 crisis, the use of blockchain in healthcare to manage and monitor COVID-19 patients is explored, and more!

covid19 mask

Leading Businesses through the COVID-19 Crisis: First Learnings from Hong Kong, Italy, and Singapore

Research

In this report, you'll find interviews, conducted by several partners from Arthur D. Little, with 25 CEOs from Hong-Kong, Singapore, and Italy who shared how they’ve been responding to the COVID-19 crisis. All represent firms that operate critical infrastructures in their respective countries. Their advice is very valuable to CxOs in all industries across the globe.

Business Technology & Digital Transformation Strategies
Tunnel

Purposeful “Self-Disruption” in the Time of a Pandemic

Advisor

As the world comes to terms with this “new normal,” it is easy to resort to a mindset of how things will be materially different following this worldwide management and, ultimately, recovery from a significant disruption to how we live our lives. As executive technology leaders, we have a choice to make about how we react to this disruption and how we prepare for future disruptions from a data and digital technology platforms standpoint.

Business Technology & Digital Transformation Strategies
DevSecOps Red Flags

DevSecOps Red Flags: Avoid These Implementation Mistakes

Advisor

Too many companies rely on a solo approach to handle data security management. With one team working on getting data software out as quickly as possible and another team tasked with testing software and probing system vulnerabilities (tasks that require patience and discipline, and that can’t be rushed), too often the result is missed deadlines, missed opportunities, and missed outcomes. 

Business Agility & Software Engineering Excellence
Robert Scott

Want Happy Customers? Make Your Employees Happy — An Introduction

Advisor

While often neglected, initiatives aimed at improv­ing the employee experience can have an immediate and positive impact on customer satisfaction and, ultimately, the bottom line. Customer experiences do not just happen; they are the direct results of activ­ities by the employees with whom customers come in contact. What can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?

Cutter Business Technology Journal
Woman with laptop and mask

The Cutter Edge: Softer Side of Remote Work, Lizards & COVID 19, Distributed Team Virtual Training

The Cutter Edge

This issue of The Cutter Edge discusses the softer challenges of remote work such as trust, morale, and culture; how COVID-19 can help architects design systems to survive unpredictable situations, and more ...

Showing all recent content.

How Do We Survive in a VUCA World?

How Do We Survive in a VUCA World?

Advisor

Looking at the current news, we can see VUCA — volatility, uncertainty, complexity, and ambiguity — unfolding in real time. Amid this chaos and uncertainty, people are suffering from ambiguity and are having a hard time making judgments about the truthfulness of information, especially whom to believe. This Advisor provides some insight into our VUCA world and some of the skills and abilities people have at their disposal.

Tapping into Value from the Design Thinking/Lean Startup/Agile Trifecta

Tapping into Value from the Design Thinking/Lean Startup/Agile Trifecta

Advisor

Although organizations at the forefront of digital transformation have successfully deployed the combi­nation of design thinking, Lean Startup, and Agile methods and immensely benefitted from them, most technology organizations and their leaders still do not appreciate how the three complement each other.

Using Zoom

Using Zoom; Is It Safe? Cutter Consortium uses Zoom for virtual training, meetings, and webinars. Below are some answers to questions you may have about Zoom security.

customerexcellence

8 Steps to Customer Excellence

Advisor

Unleashing the numerous benefits of customer excellence and achieving tangible improvements require an end-to-end, eight-step approach that addresses multiple dimensions across the customer journey.

Business Architecture is Essential for Successful Ecosystems

Solid Business Architecture Underpins Successful Business Ecosystems

Advisor

Defining, designing, implementing, and managing cross-organization collaborations and ecosystems requires a new mindset, solid architecture, and effective end-to-end execution of business direction. Business architecture and business architects are perfectly suited to help with all three.

3 practices

The Cutter Edge: Three Practices to Improve Employee Engagement, Post-Pandemic Auto Industry Recovery, and more.

The Cutter Edge

In this edition of The Cutter Edge, you'll explore three practices to improve employee engagement, strategies for post-pandemic auto industry recovery, and more.

compass

Statistical Project Management, Part XII: Project Management Future Directions

Executive Update

Here in Part XII, the final installment of this Update series, we describe three perspectives on project management to discuss its future directions and especially the future for SPM.

Back to Business, Part II: Social Distancing and Contact Tracing in the Workplace

Back to Business, Part II: Social Distancing and Contact Tracing in the Workplace

Advisor

In this Advisor, I provide an update on the various types of IT solutions that are currently available for monitoring and enforcing social distancing practices in the workplace, and for helping companies conduct automated contact tracing of employees. These tools provide social distancing and contact tracing for companies seeking to reopen for business post quarantine for COVID-19.

covid mask

A Data-Driven Approach to Managing COVID-19

Executive Update

There are two data challenges during the COVID-19 pandemic: (1) collecting the data and (2) building models using the data. In this Executive Update, we discuss the existing approaches and techniques employed to address these challenges.

excellence

Paving Your Way to Customer Excellence in the B2B Market

Executive Update

To remain successful and to disrupt instead of being disrupted, best-in-class B2B organizations are recognizing the increasing importance of “the customer experience” to maximize value. Consequently, they have initiated profound transformations to develop customer preference and maximize margins.

Leadership First

Follow the Leader: 6 Steps to a Leadership-First Strategy

Advisor

A critical factor for the past failure of many Agile initiatives is that leaders are disengaged from their strategies. They’re not taking responsibility for the deep learning, mindset shift, personal role shift, and cultural shifts required of them in a transformation of this magnitude. The failure is not specifically about Agile. Indeed, any signi­ficant change initiative needs this sort of leadership engagement, where the leaders must go first in leading, or showing the way.

Preparing for the Post-Corona Era: Tips for the Oil & Gas Industry

Webinar

In this webinar, Rodolfo Guzman and Daniel Monzon will offer tips into digital strategies and technologies that support oil & gas industry transformations, identify possible scenarios for the industry in the post-COVID-19 world, and offer insight into two key areas companies need to focus on for the best chance to weather the COVID-19 storm.

bridge

Business Architecture: A Bridge Between Strategy and Execution

Advisor

Business architecture is a critical — and typically missing — bridge between strategy and execution. Organizations should leverage it to translate strategies and other business direction and collectively architect, prioritize, and plan actions to be taken from a business-driven, enterprise-wide perspective. Indeed, business architecture and business architects contribute unique value across the strategy execution lifecycle, as well as connect other teams and help them be more effective.

The Secret Sauce

The Secret Sauce of Technological Influence on Data Architecture Management 

Advisor

Data architects need to strike the right balance between addressing data stakeholder pain points and gathering information to build and enhance the data architecture. The triad of people, process, and systems (technology) transforming cohesively are the ingredients for the secret sauce that can provide a practical way of managing the enterprise data architecture. In this Advisor, we examine these influences on data architecture.

People Are Key

People Are Key to Putting the Data in Context

Advisor

In this Advisor, Adrian Jones stresses the importance of context-setting infor­mation by pointing out the increased vulnerability to which we are exposing ourselves. We produce and use more and more data. In the backs of our minds, we know that data governance is of growing importance, but we don’t act in the right way on this knowledge.

AI-ML risk

Risk-Driven Operational Planning

Webinar

Now is the time for risk managers to focus on real-time analytics and proactive loss prevention, rather than administering risk systems related to operational processes. Here, Craig Wylie looks at how to use the AI/ML technology in practice; the capabilities that need to be in place; best practices for communicating risk and risk mitigation strategies; how to avoid “crying wolf”; rebalancing globalism and outsourcing.

Digital shift

Digital Shift: Identifying the Clear and Present Needs

Advisor

The most critical element of a digital shift is the identification of a clear need or opportunity that digital technology can address. Successful enterprises continually examine their marketplaces along with how those marketplaces are changing. They also look at both their processes — and how to carry them out better, faster, and cheaper — and new technologies that could open up hitherto infeasible opportunities. 

Improving Employee Engagement with 3 Practices

Three Practices to Improve Employee Engagement

Advisor

Collaboration is a key factor in solving many complex problems, including the one we currently face. In fact, collaboration is a new paradigm that is increasingly finding its way into many traditional practices, including the modern corporation, where it has been introduced via horizontal organizations. Horizontal organizations are based on collaboration and trust as their default strategy. This kind of organization increases employee satisfaction and builds higher profits. In this Advisor, we examine how practices such as an open-book management policy (OBM), consent decision making, and a bold profit-sharing policy lead to greater profit and, ultimately, real customer satisfaction.

Tackling the AI Investment Logjam

Tackling the AI Investment Logjam

Advisor

The time-honored approach to quantifying markets is to work outward from a specific technology or tool to a targeted customer who will potentially use the technology in myriad ways. These potential markets with applicable benefit from the technology are then tabulated into initial total addressable markets (TAMs). In turn, the TAMs help justify strategic investment in an organization or the investment round in a startup.

businessvalue

Core Capabilities: Shifting to a Business Value Perspective

Advisor

The job of the IT strategy isn’t to align to the business strategy. It’s to give the business people who create it as many options to change tack as possible. It’s a provider of IT capability in support of strategic business capabilities. Supporting, enabling, and aligning with core business capabilities equals competitive advantage when the business strategy is a good one.