Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans—you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
Recently Published
This edition of The Cutter Edge explores the social, economic, privacy, and ethical issues associated with AI adoption; how the cognitive enterprise offers a business-driven vision for organizations, and more!
This article focuses on how new regulations in the financial services industry and innovative technologies enhance customer experience (CX) by making services more efficient, faster, and less expensive. The authors describe new directives — such as the second Payment Services Directive (PSD2), applicable across the European Economic Area — that, together with new technologies such as blockchain, present a window of opportunity for financial services providers. The authors highlight how service providers, armed with information about target customers and with reduced risk of exposure to fraud, can better serve consumers. The authors also show how leveraging blockchain technology and the PSD2 directive can help deliver better CX and value proposition in the financial services industry.
Artificial intelligence (AI) and machine learning (ML) are technologies that can solve problems and do a world of good. But we must not forget that they are fallible and require human oversight. AI/ML developers must adhere to a strong code of ethics and employ ethicists to audit new applications. They must also ensure valid and reliable data testing and remain vigilant to the possibility that the technology may not work as intended.
Design thinking helps companies identify real issues they never knew existed and leads to innovative digital and non-digital solutions never before imagined.
Digital transformation is not an end point; it is just a beginning. It is imperative to continuously evolve your digital solutions to keep meeting the needs of your users and your market.
This edition of The Cutter Edge discusses how leaders can prepare themselves for the changes in the software industry; how to master sustainability as technology continues to evolve; what's up and coming with blockchain, and more!
To succeed in the future, we must make difficult changes to move our organizations into the 21st century — and creating real teams is the answer.
We are increasingly hearing about the role of the CCO — the chief customer officer — who has the authority to ensure that the organization provides a unified and seamless customer journey/experience across all customer channels and guides the adoption and dissemination of CX practices and technologies. But just how standard is the role of the CCO among organizations?