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Agile battles significant challenges with management. Managers crave and need predictability, but Agile practitioners are adamant that firm predictions are impossible. Recognizing the need and difficulty of resolving this dilemma, we have formed a company that delivers services to facilitate the right conversations and decisions among the Agile team, its manager, and its stakeholders. Our services recognize that the solution entails dealing with probability. This, in turn, requires a combination of fast and slow thinking.
July 18, 2017 | Authored By: Murray Cantor, John Heintz, Steven Sherman
Customer journey insight allows businesses to increase customer satisfaction and loyalty, retain customers, and increase sales. In this Advisor, we make the case for stronger customer involvement, clearer governance, quantification of value, and a sharper focus, as we find these elements are the four main reasons implemen­tations of customer journeys fail.
October 7, 2020 | Authored By: Kai Karolin Huppe, Nils Niemeier, Michael Kruse
Noelle Silver focuses on the challenges women of color and other underrepresented groups face in the technology industry at all points along the career continuum. She discusses how hiring and promotion practices aren’t designed to embrace the uniqueness of these women, often resulting in their inability to be given a fair chance at open positions.
October 14, 2021 | Authored By: Noelle Silver
  How many of us wrestle with the question "who should report to whom?" several times a year? Have your efforts to "reorganize" the business-technology relationship been proactive or reactive?
December 1, 2002 | Authored By: Steve Andriole