In this Executive Update, we explore how communications-platform-as-a-service (CPaaS) allows businesses to develop and manage communications features without needing to develop and maintain the infrastructure on the back end of the service. CPaaS makes it easier than ever for companies to create differentiating customer communications experiences while promising to reduce costs and speed up innovation.

In this Executive Update, we explore how communications-platform-as-a-service (CPaaS) allows businesses to develop and manage communications features without needing to develop and maintain the infrastructure on the back end of the service. CPaaS makes it easier than ever for companies to create differentiating customer communications experiences while promising to reduce costs and speed up innovation.

The Technology in Business Schools Roundtable (TBSr) is a global organization composed of technology leaders who are responsible for managing IT in business schools across the US and Canada. This Advisor outlines several clear examples of how the TBSr board of directors effectively applied four DEI leadership actions to initiate their own journey.

Discover why holistic, formally defined, and highly rationalized business abstractions are vital to the success of software design and related IT deliverables.

Resistance to change is the primary reason why so many good ideas fail. Thus, it is critical to have user involvement throughout the scope definition and process redesign. Discover how an effective communication strategy between top management and users makes all the difference during project initiatives.

Resistance to change is the primary reason why so many good ideas fail. Thus, it is critical to have user involvement throughout the scope definition and process redesign. Discover how an effective communication strategy between top management and users makes all the difference during project initiatives.

This Executive Update draws from the lessons of the Boeing MAX groundings to illustrate the importance of selecting, monitoring, and acting upon risk indicators to preemptively manage risk, as well as providing opportunities to reduce total cost of risk, improve financial performance, and assure stakeholders that risk is being addressed on a controlled and informed basis.

This Executive Update draws from the lessons of the Boeing MAX groundings to illustrate the importance of selecting, monitoring, and acting upon risk indicators to preemptively manage risk, as well as providing opportunities to reduce total cost of risk, improve financial performance, and assure stakeholders that risk is being addressed on a controlled and informed basis.

Dynamic Deep Learning (DDL) provides business value by enabling instant decision making. When analytics on streaming data is incorporated into everyday decision making along with traditional analytics of static data, businesses can discover greater opportunities and identify risks in advance. Discover the business value of DDL in this Advisor.

Keeping data is often presented as a no-brainer, even if you don’t know what to do with the data. But data is complicated and can be unreliable and wrong. This Advisor explores the drivers to save data, the drivers to not do anything with the data after saving it, and the complexities of making data-driven decisions.

According to a Cutter Consortium survey examining IPA adoption in the enterprise, organizations rank retail as the sixth leading industry in which IPA will have its most significant impact. Retailers are applying robotic process automation (RPA) and other process automation tools bolstered with machine learning (ML), predictive analytics, and computer vision to a number of applications and domains. This Advisor explores how these tools help make their supply chains more flexible, revitalize the retail shopping experience, and boost customer satisfaction in both online and in-store scenarios.

This edition of The Cutter Edge identifies the nine lessons embodied by Steve Jobs that helped him create a lasting legacy, considers why the IT industry continues to perpetuate the spread of disinformation, and more!

This edition of The Cutter Edge identifies the nine lessons embodied by Steve Jobs that helped him create a lasting legacy, considers why the IT industry continues to perpetuate the spread of disinformation, and more!

As we give in to our “very powerful tendency to anthropomorphize ML and AI, imbuing it with human characteristics,” we set our ML projects up for failure. This Advisor explores the importance of deciding on the question you are trying to answer before you embark on an ML analytics project.

As we give in to our “very powerful tendency to anthropomorphize ML and AI, imbuing it with human characteristics,” we set our ML projects up for failure. This Advisor explores the importance of deciding on the question you are trying to answer before you embark on an ML analytics project.

As we explore in this Executive Update, the responsibility for alignment between corporate strategy and business unit innovation and R&D frequently lands with the CTO, who needs the right processes and tools to achieve this. Making the right choice of tools is key to ensuring optimal balance between sector-level autonomy and group-level alignment.

As we explore in this Executive Update, the responsibility for alignment between corporate strategy and business unit innovation and R&D frequently lands with the CTO, who needs the right processes and tools to achieve this. Making the right choice of tools is key to ensuring optimal balance between sector-level autonomy and group-level alignment.

Steve Jobs — tireless tech visionary, innovator extraordinaire, and cofounder of Apple — died on 5 October 2011, when he was just 56. Though 10 years have passed since his untimely death, we’re still very much living in his world. To create our own lasting legacy that is meaningful and benefits the community, what sort of values and practices would we have to embrace? This Advisor shares nine key lessons from Jobs.

Cutter Consortium recently conducted a survey to see how organizations are adopting, or planning to adopt, intelligent process automation (IPA). According to survey respondents, IPA will have the most significant impact on banking and financial services (see Figure 1). In this Advisor, we take a closer look at two areas of IPA application in that industry: customer experience (CX) and compliance and financial crimes prevention.

Why is the diversity needle not moving? What needs to happen to truly make a systemic change this time, versus the many previous attempts? In this Advisor, we debunk three pervasive myths around the challenges of building more diverse workforces.

Artificial intelligence (AI) and machine learning (ML) are driving change on both ends of the business-technology continuum. This Advisor explores why companies should accelerate their piloting of AI/ML, deploying internal teams to assess its potential while giving special attention to the range of methods, tools, and platforms /application domains.

Nearly all software projects are premised on understanding user needs and requirements. In our experience with clients, we typically address this phase by working with prospective users to develop use cases. What are some common use cases? Well, it depends on the company, but we’ve seen use cases primarily fall into four categories for early-stage, toe-in-the-water AI compared to full-scale ML efforts:

Market and consumer intelligence

Sales and marketing

Pricing and optimization

Customer care

Nearly all software projects are premised on understanding user needs and requirements. In our experience with clients, we typically address this phase by working with prospective users to develop use cases. What are some common use cases? Well, it depends on the company, but we’ve seen use cases primarily fall into four categories for early-stage, toe-in-the-water AI compared to full-scale ML efforts:

Market and consumer intelligence

Sales and marketing

Pricing and optimization

Customer care

Self-direction doesn’t just happen because you adopt Scrum, Kanban, or another Agile variant. Or because you say “Agile” 20 times to your teams. It needs a fertile space to grow. It needs to be watered and fertilized. It needs an honest and open environment. In far too many cases, this is simply not happening. So, what are the elements of self-directed space? This Advisor explores five that come to mind.

It is through this issue of Cutter Business Technology Journal (CBTJ) that we hope to remind CEOs of the challenges that remain unaddressed and out of balance. The authors speak from personal experiences, exten­sive research, and a deep desire to contribute toward changing the DEI narrative. They share proven best practices and procedural changes that must be followed so that this time, the outcomes of CEOs’ commitments will look different, and those impacted will finally be able to have more equitable work and life experiences.