What Models Are Banks and Insurers Adopting to Drive Digital Transformation?

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What Models Are Banks and Insurers Adopting to Drive Digital Transformation?

Article
Posted April 7, 2017 in Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal
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The financial services sector was one of the first to be impacted by digitization, and for many years, banks (and also insurers) have been innovating their offerings to respond to the increasing demands of customers, changing regulations, and heightened competition. But the real disruption — which has changed banks’ business models and the way they interact with consumers — began with the emergence of fintech. Increasingly, small, nimble, technology-savvy companies are unbundling the offerings of traditional banks; consider online lenders that provide loans to customers who, due to strengthened credit criteria, have lost access to conventional bank loans, or remittance companies that allow customers to send money abroad at the fraction of the cost charged by banks. In recent months, the trend has been observed even more strongly in the insurance space with the rise of insurtech, which impacts the whole insurance value chain, from customer onboarding, through risk assessment, to selling the products, and finally to claims processing. Digital transformation has become inevitable, and banks and insurers are looking for the most efficient strategies for the digital age.