Here Come the Enterprise App Stores
The proliferation of mobile devices for business use, in part fueled by the popularity of the "bring your own device" (BYOD) strategy, is helping drive corporate interest in enterprise app stores. To date, however, adoption of enterprise app stores has been limited for the most part to larger organizations.
Making Meetings Matter
Making Meetings Matter
Agile Metrics -- Provisioning for the Unmeasurable
Defining Architectural Deliverables
Information Architecture: Dealing with Too Much Data
Information Architecture: Dealing with Too Much Data
What You Should Know About Developing Mobile Software
One of the most popular articles ever written for the Harvard Business Review was authored by Frederick Herzberg in 1968.
Agile/Lean Portfolio Planning with Kanban
Too many organizations struggle today with the issue of constantly shifting priorities, causing many teams and individuals to work on several projects simultaneously. What was the number-one priority yesterday might not be the same today. So how can organizations maintain flexibility and effective responsiveness to changing business needs while providing their teams with the necessary focus to actually get something done?
Introducing the Soul of Design
In this Advisor, I want to introduce the book The Soul of Design: Harnessing the Power of Plot to Create Extraordinary Products that I coauthored with my friend and colleague Rob Austin. It is also an introduction to the webinar that I am hosting with Cutter on 24 October ("The Soul of Design: Plot, Coherence, and Resonance in the Structure of 'Special Things' ").
Introducing the Soul of Design
In this Advisor, I want to introduce the book The Soul of Design: Harnessing the Power of Plot to Create Extraordinary Products that I coauthored with my friend and colleague Rob Austin.
Building Speech-Enabled, Multimodal Enterprise Applications
Many enterprises have successfully leveraged speech technologies to build interactive voice response (IVR) self-help applications. Such mechanisms enable customers to conduct an ever-widening range of transactions with airlines, banks, retail, and other portals via speech over the phone.
Facilitating Multiparty Project Teams Toward Common Goals
As project manager, you have a great deal of say regarding decisions affecting your project, but everyone on the team -- including engineers, QA, sales, customer service, and other stakeholders -- knows that the project will only succeed if there is substantial consensus on what to do.
The Customer Experience Race Is Out of the Blocks
The title of a recent article in The Economist reads, "Companies Hope That "Chief Customer Officers" Will Provide Better Service.
The Cloud Standards Battle -- Take Two
My Advisor last week on the battle between proprietary and open source cloud standards seems to have struck a chord in the cloud community (see "Who Is Driving the Bus? The Cloud Standards Battle").
Of Courage and Managing Risk: Part I
Of Courage and Managing Risk: Part I
Boosting Business Analysis Career Paths
Beyond the Hype: Cloud Computing in Analytics
Machine learning (ML) techniques, often referred to as predictive analytics or marketing analytics, are becoming commonplace in business and research alike. Regardless of name, all refer to the process of collecting and processing data along with the subsequent application of mathematical analysis to gain valuable insights.
Human Fallibility: Knowing But Not Responding?
Using a case study approach, we have researched why managers often disengage from project risk management. We singled out significant adverse events for a range of IT rollout projects, projects that involved the physical provision of client-server infrastructure plus (usually) a consistent set of software applications. We asked about key risks that the project managers associated with these events, whether and why those risks were known, and what actions, if any, they took in response.
Catch the Wave of Business Video
Improving Business Performance
Customer focus and attention to end-to-end processes are essential to success in improving business performance. This Executive Report outlines how organizations can deploy a process-based view and thereby become more adaptive and improve business performance. The tight linkage between process management principles and business architecture enables clarity in today's complex business-IT transformation landscape, facilitating closer business-IT alignment.
Improving Business Performance
Global competition, increasing customer power, and quantum advances in technology have combined to demand a new and more adaptive approach to managing the business. In spite of significant advances in methods to improve business performance, such as TQM, Six Sigma, Lean, BPR, ERP, CRM, SaaS, and the cloud, many organizations continue to struggle in executing improvements to business performance.