Successful Digital Transformation: Q&A with Johan Treutiger

Johan Treutiger

In the Cutter Consortium on-demand webinar “4 Key Questions: What You Need to Consider for Successful Digital Transformation,” Cutter Consortium Senior Consultant Johan Treutiger addresses four key questions over four key transformational areas your organization should consider to successfully achieve a digital transformation. In this Advisor, we share four questions asked at the end of the webinar that may help you in your transformation efforts.


Service Providers Need a Reality Check

Aluru Chandra
In this Advisor, we examine the first two levels of a maturity continuum — customer dissassifaction and customer satisfaction — and discuss the associated behaviors on the part of the service provider.

Want to Improve Employee Engagement? Remove the Boss!

Jorge Silva
Jorge Silva presents a radical departure from conventional wisdom. He documents his own experience with his software company to suggest that the historical structure of organizations is outdated and needs to be replaced with a new construct, one with minimal hierarchy and no “bosses.” Silva suggests that this new construct releases creativity and innovation, allows organizations to become nimble and adaptable, and engages employees as leaders and owners.

The Workplace Culture You Want

Steve McMenamin, Tom DeMarco, Peter Hruschka, Tim Lister, James Robertson, Suzanne Robertson
Culture is defined by the customs, arts, social institutions, and achievements of a particular social group. Workplace culture is the environment that you create for your employees. This includes the mix of organizational leadership, values, traditions, beliefs, interactions, behaviors, and attitudes that contribute to the emotional and relational environment of the workplace. The authors define six drivers that determine the culture of a workplace and provide insight on how these drivers interact to create an environment that is either enabling and energizing or toxic and debilitating, with an extended discussion of the perceived value of people and teams.

Lacking and Longing in the Workplace: What Undermines Employee Happiness?

Bill Fox
Bill Fox explores why so many employees are disengaged in the workplace. Fox has been exploring this for several years, engaging business leaders on their thoughts on what employees lack and long for in their work environment. From his research, he defines several themes that may provide new, untapped avenues for greater employee happiness, engagement, and, ultimately, customer satisfaction and business results.

Lacking and Longing in the Workplace: What Undermines Employee Happiness?

Bill Fox
Bill Fox explores why so many employees are disengaged in the workplace. Fox has been exploring this for several years, engaging business leaders on their thoughts on what employees lack and long for in their work environment. From his research, he defines several themes that may provide new, untapped avenues for greater employee happiness, engagement, and, ultimately, customer satisfaction and business results.

Use a Common Language to Break Down Silos

Christian Kaul, Lars Rönnbäck
The process of continuous siloization found in many organizations, and in almost all organizations above a certain size, means that the data that employees need to do their work is distributed over a large number of nonintegrated IT systems within different intracompany jurisdictions. We’ve come to the realization that the solution could be to put data modeling front and center. It just has to be done a bit differently than it has been done in the past.

Want Happy Customers? Make Your Employees Happy — Opening Statement

Robert Scott
This month’s CBTJ addresses the following question: what can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?

Want Happy Customers? Make Your Employees Happy — Opening Statement

Robert Scott
This month’s CBTJ addresses the following question: what can companies do to increase employee engagement in order to increase customer satisfaction and, ultimately, business results?

Moving Forward in 2020: Technology Investment in ML, AI, and Big Data

William Jolitz, Lynne Greer Jolitz
Instead of moving from technology to key customers with an abstracted total addressable market (TAM), we must instead quantify artificial intelligence (AI) and machine learning (ML) benefits where they specifically fit within business strategies across segment industries. By using axiomatic impacts, the fuzziness of how to incorporate AI, ML, and big data into an industry can be used as a check on traditional investment assumptions.

Moving Forward in 2020: Technology Investment in ML, AI, and Big Data

William Jolitz, Lynne Greer Jolitz
Instead of moving from technology to key customers with an abstracted total addressable market (TAM), we must instead quantify artificial intelligence (AI) and machine learning (ML) benefits where they specifically fit within business strategies across segment industries. By using axiomatic impacts, the fuzziness of how to incorporate AI, ML, and big data into an industry can be used as a check on traditional investment assumptions.

The Cutter Edge: Softer Side of Remote Work, Lizards & COVID 19, Distributed Team Virtual Training

Cutter Consortium
This issue of The Cutter Edge discusses the softer challenges of remote work such as trust, morale, and culture; how COVID-19 can help architects design systems to survive unpredictable situations, and more ...

Navigating COVID-19 with Proactive Risk Management

Tom Teixeira
In light of the current, unprecedented global crisis, it’s crucial now more than ever to reevaluate your risk management process and ensure you are well prepared for what may lie ahead. Today’s executives must adapt their leadership and face the current crisis head-on with a proactive approach to risk management.

Navigating COVID-19 with Proactive Risk Management

Tom Teixeira
In light of the current, unprecedented global crisis, it’s crucial now more than ever to reevaluate your risk management process and ensure you are well prepared for what may lie ahead. Today’s executives must adapt their leadership and face the current crisis head-on with a proactive approach to risk management.

Some Tools in the Toolbox: RPA, IPA, and COVID-19

Curt Hall

Hospitals, government agencies, and other organizations are struggling with process management and information processing issues that have been compounded by the novel coronavirus pandemic. They are turning to RPA and AI-based solutions — including smartbots and intelligent virtual assistants — to attempt to mitigate such concerns. From a market perspective, industry providers are moving rapidly to meet their needs, including offering solutions that hospitals and other organizations responding to the contagion can license for free. This Advisor explores some of the trends we are seeing to address these concerns.


Listen Up: The “Soft” Side of Remote Work Can Work

David Coleman

Although the technology for remote working (collaborative) has been around for 30 years, the adoption rate has been slow but steady. Now, all of a sudden, the adoption rate has shot up to almost 100%, as just about all nonessential industries are working remotely to help flatten the COVID-19 infection curve. This rapid adoption of remote working technologies has had a number of challenges.


An Open Blockchain Architecture to Monitor and Manage COVID-19 Patients

Claudio Lima

COVID-19 is spreading at fast speed, and time is of the essence to share, coordinate, and take actions to mitigate pandemic propagation. Current centralized database solutions solve part of the problem, but require an overarching and time-consuming coordination between multiple government and health authorities, including the entire chain of decision makers to collect test data, analyze/diagnostic, register, monitor, and enforce regulations and policies to isolate and monitor COVID-19 cases. Blockchain DLT technology solves the coordination challenges of broken healthcare centralized data lake silos, creating an open, trusted, immutable, and decentralized data architecture framework to speed up a multi-party, end-to-end COVID-19 data-sharing coordination process, while preserving patients’ data privacy.


An Open Blockchain Architecture to Monitor and Manage COVID-19 Patients

Claudio Lima

COVID-19 is spreading at fast speed, and time is of the essence to share, coordinate, and take actions to mitigate pandemic propagation. Current centralized database solutions solve part of the problem, but require an overarching and time-consuming coordination between multiple government and health authorities, including the entire chain of decision makers to collect test data, analyze/diagnostic, register, monitor, and enforce regulations and policies to isolate and monitor COVID-19 cases. Blockchain DLT technology solves the coordination challenges of broken healthcare centralized data lake silos, creating an open, trusted, immutable, and decentralized data architecture framework to speed up a multi-party, end-to-end COVID-19 data-sharing coordination process, while preserving patients’ data privacy.


High-Stakes Decision Making

Make better decisions in these highly unpredictable times. Each of these four virtual exec ed sessions blends business school cases and lecture material with facilitated discussion to prepare your executive leadership to make better decisions in times of crisis.

Created for Virtual Delivery


CX Management in the Enterprise, Part IX: Trends in Employee CX Training and CX Cloud

Curt Hall

This Executive Update series examines the extent that organizations are using or planning to use CX practices and technologies, the status of implementing CX management, the establishment of dedicated enterprise CX groups, and the reason such groups oversee CX initiatives. Here in Part IX, we examine findings pertaining to several enterprise CX adoption trends.


COVID-19: How Are Workforces Evolving Through It?

Kaushik Dutta

COVID-19 has already had a massive impact on all our lives and is on track to continue doing so for some time. In this situation, technology is playing an increasing role in moving life and business forward. This will all have long-term, and potentially positive, impacts on society and how we run our lives.


COVID-19: How Are Workforces Evolving Through It?

Kaushik Dutta

COVID-19 has already had a massive impact on all our lives and is on track to continue doing so for some time. In this situation, technology is playing an increasing role in moving life and business forward. This will all have long-term, and potentially positive, impacts on society and how we run our lives.


Make It Work: Putting the EA Function to Work for Project Completion

Vince Kellen

A project can reconfigure the arrangement of distributed resources, human or otherwise, at any point in the lifecycle of the project, especially with the help of enterprise architecture (EA) to substantially rethink project technology and even organizational approaches. Projects can and should reinvent themselves.


Autonomous Systems: How Can They Help with COVID-19?

San Murugesan

We all are now experiencing a major unprecedented and unexpected crisis caused by the ongoing coronavirus pandemic. The situation we’re facing now is unseen previously, unanticipated, and unimaginable. Any help that we can enlist to emerge from this unprecedented crisis — and other potential crises we may encounter in the future — is worth pursuing. In this Advisor, let’s explore how autonomous technology can be employed in key areas to control and manage emergencies we face now.


Assessing and Managing Risk in the Time of Coronavirus: Part 2 — Decisionmaking in Highly Unpredictable Times

Laurel Austin

In Part 2 of this on-demand webinar, series Dr. Laurel Austin explores why people make decisions contrary to data and experts’ advice and how organizations can improve their decision-making as they are faced with tough business decisions, whether pertaining to layoffs, abrupt changes in strategies and plans, or issuing guidelines related to coronavirus concerns.