The elements necessary in creating an excellent CX are changing as rapidly as the context and digital environment in which today’s organizations exist. In this issue of Cutter Business Technology Journal, we present six articles which lay out varying views on what constitutes CX. 

This issue of Cutter Business Technology Journal sheds some light on the status of blockchain technology adoption. With perspectives from eight different authors, the articles detail some of the opportunities, challenges, applications, and use cases, as well as the industry and business implications associated with a blockchain technology initiatives.

Many organizations have successfully transformed to become agile businesses. To do so they have overcome cultural challenges, they have invested in their people, they have experimented with new ways of working, and, most important, they have recognized that they have only just begun. In this issue of Cutter Business Technology Journal, we present seven articles that share some hard-earned lessons from the trenches.

This issue of Cutter Business Technology Journal examines how AI might transform business and industry sectors, and looks at the drivers of AI global trends and their implications — now and in the future. Our contributing authors provide insights on key opportunities, strategies, and approaches for realizing AI’s potential and discuss emerging issues and concerns, including how AI may impact jobs and businesses.

As we do each year, we asked Cutter’s team of experts to weigh in on some of the technologies, trends, and strategies that will truly make waves in the months to come. We hope the articles in this issue of Cutter Business Technology Journal help clarify your organization’s path forward in today’s digital economy.