Business Agility & Software Engineering Excellence

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Expert Guidance to Ensure Business Agility & Top-notch Systems & Software

Make your software, systems, and software organization a source of sustainable competitive advantage in an era characterized by constant change. Cutter’s community of international experts provides a steady stream of alerts, updates, reports, and virtual events to keep your teams on the cutting edge of new developments in software engineering excellence, product management, and enterprise agility.

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Agile Product Management & Software Engineering Excellence
Advisor

Toward the Whole: How to Design Your Lean/Agile Organization

by Srinivas Garapati

To develop an exponentially growing Lean/Agile organization that will have the capabilities to meet uncertainty/unpredictability and adaptability/maneuverability on demand, we must develop the potential of its people with a primary emphasis on designing and developing the whole organizational system(s).


Advisor

Using 5 Levels of CX to Transform the Enterprise

by Jaco Viljoen

It is crucial that good customer experience (CX) embraces change since it is a given that customers will change as they learn more and continue to engage. This implies the need for a continuous conversation with customers that is more ­­­­­of a continual interaction rather than a face-to-face conversation. It is a way of doing things rather than a thing itself.


Advisor

Create a Shared Understanding with a Data Value Map

by Tadhg Nagle, by David Sammon

The components embedded in the Data Value Map (DVM) provide a foundational shared language that allows meaningful group conversations to take place; conversations that all parties can understand and to which they can contribute. The two examples illustrated in this Advisor demonstrate how the DVM can help build a shared understanding around organizational data strategies and data projects.


data analytics
Executive Update

Big Data Strategies for Analytics in the Cloud

by Bhuvan Unhelkar

This Update highlights the role of the cloud in big data strategies. In particular, it builds on the characteristics of the cloud and how big data analytics can utilize them.


ecosystem
Article

The Digital Enterprise: Business Ecosystems for Great CX

by Jaco Viljoen

Eradicating human interference from our enterprise processes gives us the opportunity to present streamlined digital processes that expedite valuable cust­omer activities related to our business that ultimately delight customers. That’s the goal of the digital enterprise.


frictionless commerce
Article

Frictionless Commerce

by Karlene Cousins, by Pouyan Esmaeilzadeh, by George Marakas, by Richard Klein

Merchant mobile payment applications represent a first step toward frictionless commerce but achieving this initial milestone has been challenging in the US.


Jeanne Bliss
Article

Transforming the Customer Experience — Opening Statement

by Jeanne Bliss

As you read through the articles in this month’s issue, we invite you to consider the customer experience that your organization provides and what lessons our authors offer for improving CX and making it great.


Jens Coldewey
Advisor

Agile — More Valuable than Ever

by Jens Coldewey

The task organizational leaders face right now is how to turn their companies into resilient organizations. Though this is a question far beyond the scope of an Advisor, there are three basic capabilities resilient systems need to show: speed, flexibility, and diversity.