Many classic change management models fail to consider the significant dimensions of technology and innovation. This Advisor shares a case study involving a bank that devel­oped key performance indicators to track all dimensions of change, enabling the bank to constantly improve its capability to implement change.

The key research question the authors seek to answer is whether technological advancement facilitates or complicates the banking industry. Their insightful discussion examines a range of changes in banking. However, the benefits of these technological developments also bring challenges, including cultural and infrastructural barriers, as well as information security concerns. While COVID-19 has accentuated the importance of digitalizing our banking systems, the associated challenges must also be given due diligence.

Although financial services industry has become increasingly digitized with the emergence of new technologies, Bhavik Pathak argues that we have yet to see disruption in financial services parallel to what we have seen with Netflix, Uber, and Airbnb to the entertainment, transportation, and lodgings industry, respectively. The contrast is primarily due to restrictive regulations and infrastructure that favor the incumbents and limit the potential of emerging fintechs to niche product/service offerings. Pathak discusses how COVID-19 has disrupted this constraint by forcing governments to relax certain regulations.

The articles within this issue of CBTJ cover multiple areas of financial services, including e-commerce, banking, and investment management. Additionally, this issue offers a broad geographical scope, taking a global perspective in several articles, while also focusing on specific regions and economies, including the US and Ireland.

DevSecOps is becoming the dominant software engineering culture. It strives to unify software development, security, and operations. Users and businesses alike expect solutions that will be inherently secure by design and expect developers to be more responsive to business needs. This Executive Update explores the role of measurement in the organizational culture changes required for the successful implementation of DevSecOps.

While strategy, risk, and metrics coexist tangentially in many organizations, the nexus of the three reflects the degree to which management thinks and acts proactively.

In this webinar, Cutter Consortium Senior Consultant Jon Ward will help you understand why shifting to IT development production lines, managed in the same way as car manufacturers manage their vehicle production processes, can improve delivery in your organization. Discover how making the mindset change to a value stream approach will make it possible to deliver solutions more quickly. Understand how the concept of an IT development production line enables organizational learning, and greater delivery efficiency as the process is optimized.

How well is your company dealing with the pandemic? As the pandemic crisis deepened and all your business plans were invalidated rapidly, you probably tried to experiment and innovate at high speed. Experimenting can easily be done as an undirected action if there is no reflection happening. Only reflection allows us to come up with experiments that are based on an hypothesis (drawn from both experience and theory). Then we can innovate — by understanding how to measure the experiments in order to (in-)validate our hypothesis.