Applying Business Architecture for Improved CX

Create maximum customer value with BA and CX team collaboration.

Business architecture and customer experience (CX) design are two separate disciplines, each with different goals, focuses, artifacts, and team members. However, when they work in close collaboration with each other, they can greatly improve an organization’s ability to design and deliver a superior customer experience.

Digital Transformation Readiness Assessment

Steve Andriole
Assess Your Digital Transformation Opportunities | Plan Your Projects

How to Do It Right: Become a High Performance Organization

Shed light on a critical aspect of the quality-performance connection that is too often overlooked.

Would your organization benefit from business executives who foster overall operational stability, while at the same time use a wide array of options for handling uncertainty? How about a line staff that is empowered to deal with routines decisively? Of course it would.

Technical Due Diligence for Acquisitions

Cutter Consortium’s Technical Due Diligence for Acquisitions ensures an unbiased assessment of the software, software architecture, technology, security, and technology skills of your potential acquisition.

Enterprise Integration Architecture Assessment

Every enterprise needs to integrate information and services across organizations, partners and systems.                                   

Innovation Mapping

Robert Austin
Identify and Close the Innovation Gaps

Reshape IT for Digital Transformation

Steve Andriole
Get the Help You Need to Reshape IT for Digital Success

IT can be a powerful force in helping organizations go digital. But many CIOs need to overhaul their own organizations first. This demands strong technology leadership, an objective analysis of the current state, and a roadmap for the reforms needed to support digital.

Navigating Business Transformation Change

You must address the human side of digital transformation

Leaders who implement digital transformation through a top-down approach, consultant-led approach, or IT-led approach often ignore the conditions that prompted the need for digital transformation in the first place. They decide how to solve the problem without considering the organizational dynamics, behavioral habits, and culture that created the problem.

Strategy Execution Lifecycle Assessment and Recommendations

Whynde Kuehn
Make your strategic vision a reality. 

Today’s organizations are constantly faced with new customer expectations, new competition, new technologies, and new regulations and governance. For large organizations, there is also increased complexity — partly due to broader business models, and partly because their operating environments tend to have redundancy, inconsistency, and a lack of integration.

IT Organizational Assessment: Restructuring for Digital

Restructure and Retool for Digital Success